What are the responsibilities and job description for the IT Technician II position at DHI Mortgage?
Description
D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information.
D.R. Horton, Inc. is currently looking for an IT Technician II. The right candidate will with little supervision, install, configure and setup PC workstations, printer and scanners in the LAN environment for both the hardware and software used by Financial Services. Assist in the technical evaluation of hardware and software before implementation into the IT customer community.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Required Qualifications
D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information.
D.R. Horton, Inc. is currently looking for an IT Technician II. The right candidate will with little supervision, install, configure and setup PC workstations, printer and scanners in the LAN environment for both the hardware and software used by Financial Services. Assist in the technical evaluation of hardware and software before implementation into the IT customer community.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Setup, install and maintain PCs, peripherals, mobile phones, desk phones and other equipment related to desktop infrastructure
- Identify problems and initiate resolutions to client problems and concerns associated with hardware and software. Consult technical resources when necessary
- Assist in limited server-side type issues – adds network printers on server, configure folder security, etc.
- Log and document issues and resolution within the ticket tracking system
- Assist with planning and execution of office relocations and hardware lease refreshes
- Maintain current expertise with rapidly changing technology
- Ability to work overtime
- Ability to travel overnight
- Create support documentation for other technicians as needed
- Provide continual evaluation of the tech support processes and procedures, making recommendations for improvement
- Coordinate with management on projects and additional tasks as assigned
- Assists in the technical evaluation of hardware and software before implementation
Required Qualifications
- Bachelor's degree (B. A.) degree in Computer Science, Engineering, Science, Accounting, Business Analysis or Mathematics from four-year college or university
- Experience with problem solving (hardware and software), customer support and installation knowledge of DHIFS standard software and hardware
- Proficiency with MS Office and email
- Must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 100 pounds
- CompTIA A and MCP desirable
- 4 years in a PC/LAN environment
- Must be knowledgeable of most PC and LAN products supported by DHIFS - IT
- 50 user LAN/WAN experience preferred
- Must be service-oriented and enjoy working with both technical and people related issues
- Medical, Dental and Vision
- 401(K)
- Employee Stock Purchase Plan
- Flex Spending Accounts
- Life & Disability Insurance
- Vacation, Sick, Personal Time and Company Holidays
- Multiple Voluntary and Company provided Benefits