What are the responsibilities and job description for the Customs Operations Supervisor position at DHL?
Job Location: Indianapolis, IN
DHL Global Forwarding manages the flow of goods and information across a customer’s global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at http://www.dhl-usa.com/en/careers/jobs.html
We have an outstanding career opportunity for a Customs Operations Supervisor in our Indianapolis, Indiana facility. As a Customs Operations Supervisor you will be responsible for leading a team of customs entry processors that complete customs entry documentation into our system for our customers. Come join our DHL team and establish a career with the largest global transportation and Logistics Company!
Key Responsibilities:
- Leads, directs, and coordinates a team of Customs Operations Specialists/Customs Entry Processors performing the customs entries and support of customs entries in daily operations
- Manages team productivity and develops initiatives for efficiency improvements
- Identifies training needs and opportunities to develop a highly skilled Customs Operations Team
- Supports in KPI achievements by monitoring and driving performance and evaluating Customs Operations Specialist team members; ensures all work assigned to department/team is completed in a timely & efficient manner
- Handles escalations effectively (e.g. dispute with internal/external customers)
- Interacts with Customer Service, Product, and Global Service Centers, if required
Skills / Requirements:
- Demonstrated leadership ability to include driving KPIs, employee engagement, and team building
- Strong ability to develop, coach, train, and mentor staff to success
- Strong knowledge of customs requirements and operational processing of customs brokerage activities
- High degree of written, verbal, and organizational skills; including strong attention to detail and proficient decision making skills
- Proficient experience with MS Office products (Outlook, Word, Excel, Power point)
- Customer Brokerage License preferred but not required
Pay Range: $72.525,00 - $96.700,00 (Based on Experience)
Benefits (All Non-Union Employees)
- Compensation: Competitive base salary plus role dependent performance-based incentives.
- 401(k) Match: $1-for-$1 match up to 4% quarterly 2% annual base contribution.
- Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
- Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
- Vision: Optional coverage for exams, frames, and contacts.
- Dental: Optional coverage for preventive, basic, and major services.
- Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.
Why Join DHL Global Forwarding?
At DHL Global Forwarding, we invest in our employees’ growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success.
Be part of DHL Group, the world’s leading logistics provider, operating in 220 countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000 employees ensuring seamless transport and supply chain solutions. Explore careers with us: DHL Careers.
Equal Opportunity Employer
DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.
Work Authorization
Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.
Salary : $73 - $97
