IT Support

Job Title: IT Support

Job location: Edinson, New Jersery

Step into the Future with Hillebrand Gori!

Hillebrand Gori USA, LLC, is currently seeking a highly motivated and experienced IT Support!

As IT Support at Hillebrand Gori, you will play a pivotal role in supporting and administering the organization’s IT infrastructure, ensuring reliable, secure, and efficient systems and network operations. This role provides hands-on technical support, assists with the deployment and maintenance of hardware and software, and contributes to continuous improvement initiatives aligned with business needs, global standards, and IT best practices.

If you are a dynamic and results-oriented professional with this experience, we would love to hear from you! Join our team at Hillebrand Gori and contribute to our success in delivering world-class logistics solutions to our valued customers.

Key Responsibilities:

Infrastructure & Systems Support

• Support the administration and maintenance of IT infrastructure to ensure stable and efficient system and network performance.
• Provide foundational technologies including operating systems, hardware, databases, middleware, monitoring tools, and infrastructure applications.

Implementation & Maintenance

• Install, configure, and commission infrastructure servers and complete routine upgrades.
• Deploy, test, package, and implement software, applications, and processes across the enterprise.
• Apply critical security patches to servers and clients in a timely manner.

Technical Support & Troubleshooting

• Support field service and technical support teams with installation, maintenance, and repair of systems and equipment.
• Follow standard procedures for system restorations, troubleshooting, and diagnosing hardware or software faults.
• Gather and analyze system performance data to identify issues and recommend improvements.

Service Delivery & Documentation

• Deploy new services and implement changes to existing services in production and development environments.
• Collect and document updates, known issues, changes in availability, and new capabilities.
• Interpret technical manuals for non‑technical users and provide basic training as needed.

Continuous Improvement

• Identify recurring issues and recommend changes to improve infrastructure reliability, efficiency, and user experience.
• Ensure compliance with global infrastructure standards (e.g., ITSS).
• Offer guidance and support to less experienced team members as appropriate.

Qualifications:

Required

• Bachelor’s degree in Information Technology or related field or equivalent IT certification(s).
• 5 years of experience in corporate IT support within a Windows‑based environment.
• Strong attention to detail and ability to prioritize and meet deadlines.
• Proficiency in Microsoft Office applications, including Excel.
• Ability to communicate clearly, operate office equipment, and perform standard physical requirements of the role.
• Domestic travel as required.

Preferred

• 2 years of experience in logistics, shipping, or supply chain environments.
• Demonstrated leadership, coaching, or mentoring capabilities.

You’ll be rewarded in many ways, such as:

• Belong to a diverse and dynamic culture that promotes inclusion, growth, and development
• Participate in comprehensive compensation (competitive salary and bonus incentive plan), benefits (including medical, dental, and vision), generous PTO plan (including sick days and Floating Holidays, and a 401k match
• Enjoy a hybrid work environment

Pay range: $85-100,000 total compensation

To learn more about Hillebrand Gori, please click HERE.