What are the responsibilities and job description for the Customer Service Representative position at Dial Loop Scape?
Are you a dynamic leader with a passion for delivering exceptional customer service? We are seeking an experienced and motivated Customer Service Representative to join our team and elevate our customer support operations to new heights!
Responsibilities
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner
- Provide accurate information about our products, services, and policies
- Assist customers with order placement, tracking, and returns
- Resolve customer complaints and concerns effectively and efficiently
- Document all customer interactions and maintain accurate records
- Collaborate with internal teams to address customer needs and improve the overall customer experience
Requirements
- High school diploma, general education degree or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
Salary : $41,500 - $55,000
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