Service Coordinator

This is a temporary position expected to last approximately 2-3 months but is subject to end at any time.

DiaMedical USA is a fast-growing medical equipment distributor looking to fill a temporary Service Coordinator position in our Farmington Hills, MI office. At DiaMedical USA, our mission is to improve quality healthcare by acting as a turnkey solution for healthcare facilities and educational institutions, allowing clinicians and instructors to prioritize patient care. As one of the largest healthcare and education equipment providers in the country, we achieve our mission by simplifying the purchasing process and operating as a single source supplier of over 1,500 healthcare and instructional manufacturers.

The Service Coordinator will be responsible for organizing, quoting and overseeing on-site installation of medical equipment. They will work closely with DiaMedical account managers, contracted biomedical technicians, office staff and customers to ensure DiaMedical provides a seamless installation service.

Key Responsibilities and other duties as assigned:

• Utilize DiaMedicals national network of service technicians to schedule installations
• Closely monitor product shipments and delivery dates
• Collaborate with the service and sales teams to ensure timely delivery of products or scheduling of service appointments
• Provide outstanding customer service to our clients with a focus on instructional medical equipment installation
• Respond to customer inquiries through various support routes, including inbound and outbound calls, email etc.
• Manage technical pre- and post-sales support calls, from initial contact to issue resolution
• Follow-up with technicians and customer upon completion of project to ensure all products were installed without damage

Supervisory Responsibilities:

• This position has no supervisory responsibilities.

Education:

• Minimum Associate's degree in Business, Supply Chain, or a related field and 1 year of relevant experience, or the equivalent of 3 years combination of education and experience.

Skills and Experience:

• Excellent organization and scheduling skills. Previous work in project scheduling or coordination highly desired.
• Proficient in Microsoft Office suite including strong competency with Excel.

• Strong verbal and written communication skills.
• Ability to effectively listen and respond to provide professional customer service
• Detailed oriented and works with a high degree of accuracy.
• Problem solving ability to handle potentially complex situations.

Physical and Cognitive Demands:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis and may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee is regularly required to sit; talk and hear; use hands to finger, handle, or feel; reach with hands and arms; and requires color and close vision. The employee is occasionally required to stand; walk; stoop; and kneel. The employee must occasionally lift and/or move up to 15 pounds. No employee is authorized to lift and/or move weight over 50 pounds without assistance.

This role requires the individual to understand, remember, apply or communicate moderately complex information and problems, and collaborate and explore alternative solutions; organize and prioritize thoughts, ideas, and own work schedule; apply common sense, analyze and make decisions which have moderate impact on the immediate work unit and monitor impact outside immediate work unit; express written and spoken word for internal and external communications, understand, interpret and follow written and oral instructions, and complete routine and basic forms, letters and reports; and use intermediate mathematical skills to compute, analyze and interpret moderately complex data for reporting purposes.

DiaMedical is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.

Information is available here: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check).