What are the responsibilities and job description for the Customer Service Representative position at Diamond Glass Company, Inc.?
We have an immediate opening for a customer service representative in the residential and retail sales area. The ideal candidate would have excellent phone skills, customer service skills, and problem-solving skills. Must be good with math and able to read a tape measure. Prior use of QuickBooks preferred.
Responsibilities:
- Provide exceptional customer service to clients in person, via phone, and email.
- Answer phones and route calls.
- Assist customers with product information, pricing, and order status inquiries.
- Accurately measure customer’s glass or frame.
- Calculate prices based on the square footage of the materials.
- Enter orders, invoices and purchase orders in QuickBooks.
- Take customers payments and issue a receipt.
- Schedule installation appointments with customers.
Requirements:
- Previous experience in a customer service role preferred.
- Excellent verbal and written communication skills.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Excellent math skills (calculating square footage and prices).
- Read a tape measure and accurately measure.
- Ability to us a PC based computer system.
- Must be able to lift 50 pounds.
- All Employees must pass a criminal background check, drug screen, and DOT physical.
Benefits:
- Health Insurance
- Life Insurance
- 401k (with match)
- Vision Insurance
- Dental Insurance
- Vacation time off
Hours: Monday to Friday, 7:30 am to 4:00pm.
We offer competitive compensation, comprehensive benefits package, and opportunities for career growth. If you are a motivated individual who is passionate about providing excellent customer service, we would love to hear from you! Apply now to join our team as a Customer Service Representative.
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Experience level:
- 1 year
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Ability to Relocate:
- Sanford, FL 32771: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $18