What are the responsibilities and job description for the Front Office Receptionist position at Diamonds Direct?
At Diamonds Direct, we pride ourselves on finding talent with a certain set of characteristics, or what we call, RHINO’s. These are individuals with an unmatched work ethic, and are determined to do whatever it takes plus some. They are passionate about what they do and who they do it for, and always take ownership of their work by consistently charging forward. Most importantly, RHINO’s exhibit humility, as in order for the business to succeed here, it takes EVERYONE!
Do YOU have what it takes to be a Diamonds Direct RHINO??
With the Diamonds Direct Front Desk Professional, we are looking for a RHINO that will provide a luxurious experience from the very first interaction with our customers. After all, our customer experience is what sets us apart from our competitors.
What is the Upside?
- Investment in your career development
- Empowering you to take control of YOUR own career path within Diamonds Direct
- Exposure to all other departments within our organization
- A family-oriented culture unlike any other
- Encouraging environment that promotes teamwork and furthering education within the jewelry industry
What does it take to be a Front Desk Professional?
- Always keeping the customer first and providing a top notch, luxurious experience
- The ability to build long-term relationships with your customers (Once a Diamonds Direct customer, we hope for them to remain a customer for LIFE)
- Well organized and a keen eye for detail
- Ability to multi-task
- Professional demeanor and appearance
- A natural talent for customer service
- Ability to maintain composure in high pressure, fast-paced environment
Responsibilities may include:
- Answer and direct calls of multi-line phone system
- Assist with inventory counts
- Store opening and/or closing procedures
- Type appraisals
- Prepare outgoing mail
Requirements
- Previous customer service/front desk experience
- Experience in a luxury retail environment preferred
- Excellent oral communication skills
- Proficient computer skills
- Must be able to work Saturdays