What are the responsibilities and job description for the Patient Account Representative - Fulltime position at Dickson Medical Associates?
Patient Account Representative – Full Time - responsibilities include a variety of office/clerical tasks relating to claims processing; contacts patients and responsible parties to resolve past-due accounts; investigates account status and initiates collection.. Works with physicians, staff and other facility departments to develop and implement policies and procedures. Participates in a team environment to include open communication, trust, accountability and mutual respect. EDUCATION and/or EXPERIENCE: Minimum requirements include: High school diploma or equivalent, Associate’s degree preferred, two years prior of customer service experience with a medical group. Knowledge of medical billing/collection practices. Knowledge of basic medical coding and third-party operating procedures and practices. Must be proficient in computer related skills, MS Office preferably in Excel and Word; ability to work with limited supervision; possess strong verbal communication skills, good organization skills and attention to detail.
(Duties include the following, but are not limited to)
- Identifies problem accounts with payors; investigates and corrects errors, follows-up on missing account information, and resolves past-due accounts.
- Answers inquiries by phone regarding past-due accounts and insurance guidelines; researches incorrect addresses for past-due accounts.
- Contacts responsible party to resolve delinquent accounts; prepares payment plans and monitors adherence to plans by responsible party; directs accounts to outside collection agencies when necessary.
- May contact attorneys, employers, physicians, and others necessary to obtain information for resolution of credit and collection matters.
- Prepares reports to identify and resolve accounts receivable and referral problems.
- Posts data; verifies and performs mathematical computations; maintains files.
- Composes and types routine correspondence, memos, letters, etc.
- Performs other duties as assigned.
Job Type: Full-time
Pay: $14.00 - $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: One location