988 Chat & Text Counselor

988 Chat & Text Counselor (Olympic Suicide Prevention Center)

This is a fully remote position.

Schedule will vary with multiple shifts available. Part time & full-time applicants encouraged to apply.

The pay for this position is $24.00 per hour with a $3.00 overnight differential.

About Didi Hirsch

Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation's first Suicide Prevention Center. We are a nonprofit organization providing care to nearly 200,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable.

As an organization, we value equity, diversity, and inclusion. More than 1,000 dedicated employees and volunteers make Didi Hirsch's work possible. We intentionally recruit and retain a workforce that is reflective of the communities we serve and strive to cultivate a sense of belonging for them. We embrace employees and candidates from all backgrounds who want to help make this vision a reality.

Summary

Chat/Text Counselors will be responsible for utilizing Crisis Chat and Text services to provide crisis intervention, emotional support, and resources to all help-seekers. The position will be fully remote, with the option to work on-site. A high emphasis is placed on quality assurance for this role.

Primary Duties

• Offers crisis-counseling services via chat and text
• Completes risk assessment, safety planning, de-escalation, and follow-up with Chat/Text visitors.
• Serves as a mandated reporter in cases of suspected abuse or neglect.
• Is familiar with resources and providing information and referrals to visitors as appropriate.
• Maintains accurate and detailed chat/text reports. Documentation must be completed in real time.
• Completes 1.5 chats/texts per hour (on average).
• Fulfills continuing education requirements as requested or required for the agency and the Suicide Prevention Center program.
• Assists in the training process of new counselors.
• Participates in community outreach events such as resources tables and presentation about suicide prevention as needed.
• Attends routinely scheduled meetings for the Suicide Prevention Center.

Position Requirements

• Possess a high school Diploma or equivalent.
• Be 18 years of age or older.
• Have high speed internet with an active Ethernet connection, and a quiet/confidential workspace.
• Be empathetic, flexible, and adaptable to varying situations.
• Have open availability and flexibility to work within the Chat/Text program's operating hours, including weekends and holidays.
• Be reliable and able to adhere to schedules based upon Chat/Text program needs.
• Complete yearly trainings as required by Lifeline.
• Have knowledge of all job specific skills including risk assessment, data collection, and chat/text triage.
• Possess strong interpersonal skills and can positively interact with others.
• Have outstanding communication skills with the ability to engage any individual regardless of background.
• Exceptional at multi-tasking and time management, able to drive multiple pieces of work forward simultaneously while meeting all deadlines.
• Goal-oriented team player with strong experience working in large and complex systems.
• Current California driver's license and a driving record acceptable to the Agency's insurance carrier.
• A commitment to team objectives and Didi Hirsch philosophies.
• Successfully pass our pre-employment screening, including a background check and live scan fingerprinting.