What are the responsibilities and job description for the Warranty Administrator position at Diesel Service Inc?
Job Summary
The Warranty Administrator plays a crucial role in managing warranty claims and ensuring customer satisfaction through effective communication and problem-solving. This position involves processing warranty requests, maintaining accurate records, and collaborating with various departments to resolve issues. The ideal candidate will possess strong organizational skills and attention to detail, ensuring that all warranty claims are handled efficiently and accurately.
Duties
- Review and process warranty claims in accordance with company policies and procedures.
- Maintain detailed records of warranty claims, including documentation and correspondence.
- Communicate with customers regarding the status of their warranty claims and provide updates as necessary.
- Collaborate with service departments to gather necessary information for claim resolution.
- Analyze warranty data to identify trends and recommend improvements to reduce future claims.
- Assist in training staff on warranty procedures and best practices.
- Ensure compliance with manufacturer guidelines for warranty processing.
Requirements
- High school diploma or equivalent; additional education in business or a related field is a plus.
- Previous experience in warranty administration or customer service preferred.
- Strong organizational skills with the ability to manage multiple tasks simultaneously.
- Excellent written and verbal communication skills for effective interaction with customers and team members.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and experience with warranty management software is desirable.
- Attention to detail and accuracy in record-keeping is essential.
- Ability to work independently as well as part of a team in a fast-paced environment.
Job Types: Full-time, Part-time
Pay: $22.73 - $27.37 per hour
Expected hours: 24 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Health savings account
- Prescription drug insurance
- Vision insurance
Schedule:
- 4 hour shift
- Day shift
Work Location: In person
Salary : $23 - $27