What are the responsibilities and job description for the Office Scheduler position at Digestive Care Center?
Digestive Care Center is looking for an Office Scheduler to schedule clinic appointments with patients, referring providers/their staff members and other facilities as requested. The Appointment Scheduler is also responsible for sending e-letters (faxed via electronic health record) to referring providers acknowledging a referral has been received by DCC and/or an appointment has been scheduled and sharing the date/time. They also provide assistance for Front Desk staff as required, processes no show appointments, cancellations, and rescheduling of office appointments.
What You Need for this Position:
- High school Diploma or equivalent required.
- Medical office experience preferred.
- Ability to communicate in a polite, calm, and professional manner.
What You Will Be Doing:
- Efficiently schedules office appointments as requested.
- Accommodates physician and nurse practitioner scheduling preferences.
- Accurately enters data into all electronic software applications in use by DCC.
- Promptly and accurately removes/moves scheduled appointments in scheduling software when cancelled, patient fails to show for an appointment or reschedules to keep schedule current at all times.
- Processes incoming faxes during downtime in order to manage referral requests within 24 hours of receipt at DCC.
- Responds to incoming office appointment requests as calls/referrals are received.
- Returns calls from voice mail promptly.
- Promptly handles all tasks and/or messages received.
- Schedules patients appropriately in order for patient to receive maximum insurance coverage & reimbursement.
- Moves patients to bump list when provider schedule changes are necessary. Works all bumped appointment and waiting lists during downtime in order to provide excellent patient service and keep provider schedules at 100% capacity.
- Responds to requests from DCC providers, patients/their family members, and referring providers and their staff in a timely manner.
- Prints schedule for DCC providers as requested.
What We Offer:
- Paid Time Off (PTO)
- 9 Paid Holidays
- Company paid Medical, Vision, Life and Long Term Disability Insurance
- Dental and Short Term Disability Insurance
- Partially funded Health Savings Account
- 401K
- No weekends
About Digestive Care Center:
With years, comes experience. And with experience, comes expertise. Digestive Care Center is proud to serve the community with both — nearly 50 years of experience serving the digestive health needs of the Tri-State with the focused expertise of dozens of gastroenterologists and other providers and specialists. Our providers have a longstanding history of digestive disease management, diagnostic and therapeutic endoscopy and preventative health management.
Digestive Care Center provides equal employment opportunities to all employees and applicants for employment and does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors.
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