What are the responsibilities and job description for the Customer Service Specialist position at Direct Interactions?
A company is looking for a Customer Service Specialist to work remotely in a part-time capacity.Key ResponsibilitiesProcess, navigate, and research unemployment insurance claimsAnswer incoming calls and assist customers with complex issuesMaintain composure in escalated situations while operating efficiently in a fast-paced environmentRequired QualificationsMust be a current resident living in the United StatesMust have at least a high school diploma or equivalentMust pass a criminal background checkMust demonstrate a passion for providing outstanding serviceExperience working in a team environment is preferred