What are the responsibilities and job description for the Customer Service Representative position at Direct Payment Services?
About Us:
Direct DPS (Direct Payment Services) is a business-oriented financial services company specializing in payment processing solutions for merchants. We are dedicated to delivering reliable, secure, and scalable services while providing exceptional support to our clients.
Position Overview:
We are seeking a highly motivated Customer Service Representative to join our growing team. The ideal candidate will serve as the primary point of contact for our merchants, providing prompt, professional support and ensuring a positive customer experience. This role requires excellent communication skills, problem-solving ability, and a passion for helping clients succeed.
Key Responsibilities:
- Respond to inbound customer inquiries via phone, email, and live chat in a timely and professional manner.
- Assist clients with questions related to payment processing, account setup, billing, and technical issues.
- Record, track, and follow up on customer interactions using our CRM/ticketing system.
- Troubleshoot and resolve issues or escalate complex concerns to appropriate internal teams.
- Educate customers on product features, best practices, and available services.
- Maintain up-to-date knowledge of company products, policies, and processes.
- Provide feedback to internal teams to help improve products, services, and customer experience.
Qualifications:
- High school diploma or equivalent; associate’s or bachelor’s degree preferred.
- Previous experience in customer service, call center support, or related role is a plus.
- Strong verbal and written communication skills in English.
- Ability to remain calm and solution-focused in high-pressure situations.
- Comfortable using computers and customer support software.
- Excellent problem-solving skills and attention to detail.
- Strong interpersonal skills with a customer-centric mindset.
Job Type: Full-time
Pay: $20.30 - $24.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $20 - $24