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Manager, Applications Support

Direct Staffing Inc
Bothell, WA Full Time
POSTED ON 1/20/2025 CLOSED ON 4/18/2025

What are the responsibilities and job description for the Manager, Applications Support position at Direct Staffing Inc?

Job Category : Information Technology - IT Project Management

The following information aims to provide potential candidates with a better understanding of the requirements for this role.

Job Description

Manager, Applications Support

Location : Bothell

Experience : 2-5 years

Degree : Bachelor’s

Relocation : Yes

Bonus : Available

Qualifications

  • 5 years management experience preferred.
  • Strong communication skills, both written and verbal.
  • Experience working with budgets and across multiple departments.
  • Ability to manage remotely (geographically diverse).
  • 5 years experience supporting production applications and managing trouble tickets.
  • 4 years experience coordinating development efforts with various stakeholders, including business analysts, project managers, development teams, customers, and vendors.
  • 2 years business / functional analysis experience.
  • Experience working directly with business partners on operational issues and effectively communicating with senior management and geographically dispersed customers.

Preferred Experience :

  • Websphere
  • E-commerce or web-commerce
  • Wireless industry experience (financial support, customer support / customer care, provisioning, or billing).
  • Education :

    4-year degree or equivalent work experience.

    Responsibilities

  • Work with operational teams to plan objectives and strategies to comply with professional standards and address business risks.
  • Collaborate cross-functionally with business teams to drive improvement strategies, execute tactics, and provide support on business-impacting issues.
  • Review, coordinate, and manage work performed by the team.
  • Build and maintain relationships with vendors to align and manage expectations of service including work products, timing, and the value to be delivered.
  • Demonstrate a thorough understanding of complex issues and apply knowledge to situations.
  • Identify technological developments and evaluate their impacts on the business.
  • Utilize current technology and tools to enhance the effectiveness of deliverables and services.
  • Provide 24 / 7 support as required.
  • Additional Information

    All your information will be kept confidential according to EEO guidelines.

    Direct Staffing Inc

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