What are the responsibilities and job description for the MANAGER, SERVICE AVAILABILITY position at Direct Staffing Inc?
Job Description
MANAGER, SERVICE AVAILABILITY
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Bothell, WA
Experience : 2-5 yrs
Degree : Bachelor’s
Bonus : Yes
Travel : Required
Job Responsibilities
The Manager will lead a world-class support organization of approximately 10 staff organized in two teams : IT Problem Management and IT Service Continuity Management. Each team is aligned with a process within the ITIL framework.
Qualifications
While the quality and accomplishments of a person’s career will be the determining factor, the finalist must have the following requisite qualifications :
- 3-5 years of IT Management experience.
- 2-3 years prior experience managing Problem Management and IT Service Continuity processes.
- 2-3 years prior experience driving Process Improvement initiatives with a successful track record.
- Knowledge of software development and delivery principles and methodologies.
- System Analysis experience in the support / operation of an enterprise-wide carrier-class application, preferably in a wireless environment (6-8 years preferred).
- Knowledge of wireless telecommunications industry (6-8 years preferred).
- Knowledge of wireless billing principles and processes (6-8 years preferred).
- Proven oral communication skills, including good presentation skills.
- Proven written communication skills with clarity of thought and orderliness of presentation.
- Intermediate to advanced skills in Excel, Word, Visio, and PowerPoint.
- Intermediate to advanced skills in Remedy.
- Intermediate to advanced skills in BI reporting tools.
- ITIL Operational Support and Analysis certification required.
- ITIL Planning, Protection and Optimization certification required.
- ITIL Expert certification preferred.
- BS in technology or industry-related experience required.
Responsibilities
As a leader, the Manager will focus on strategy and planning while developing and coaching the team. The Manager will set team priorities by translating broader business initiatives into clear team objectives and individual goals, aligning appropriately with other groups for efficient, coordinated action. More specifically, this role will assume the following responsibilities :
General
IT Service Continuity Management
Additional Information
All your information will be kept confidential according to EEO guidelines.
Direct Staffing Inc
J-18808-Ljbffr
