What are the responsibilities and job description for the Contact Center Rep II position at Directions Credit Union?
ESSENTIAL DUTIES AND RESPONSIBILITIES:
The following statements are intended to describe the general nature and level of work being performed by this position. It is not intended to be an exhaustive list of duties, responsibilities and skills required of this position. Other duties may be assigned to meet business needs.
- Assumes responsibility for the effective and professional completion of Contact Center Representative functions.
- Resolves a wide variety of member telephone, email, chat, and branch questions, problems and concerns in a timely manner.
- Provides information to members on accounts, payments, interest rates, auto valuations, loan options, savings programs policies, procedures and routes calls to necessary personnel.
- Performs basic maintenance functions and automatic transfers for loan payments. Assists members with on-line and mobile banking, E-Statements, Remote Deposit Capture and Bill pay.
- Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and with management.
- Assumes responsibility for related duties as required or assigned.
- The employee is responsible for reading and shall strictly adhere to all policies, rules and regulations, and training that have been or that may hereafter be established by or applicable to Company for the conduct of its employees, and further, Employee shall strictly adhere to all the provisions of the Company’s handbook(s).
`Directions Credit Union is an Equal Opportunity Employer AA M/F/Vet/Disability or other characteristic protected under federal, state, or local law.``