What are the responsibilities and job description for the Welcome Center OPC - Check In Agent position at Discover Branson?
Branson, MO Welcome Center OPC - Check In Agent
Full Job Description
Purpose of Position: Sole duty is checking in guests, booking OPC tours, rehash tours, selling tickets and performing customer service. This position includes pitching and booking tours for Timeshare and/or Travel Club, answering phone calls, assisting customers, selling tickets, data entering vacation details, reserving shows, hotels and other vacation items.
Customer service is our #1 priority - experience the difference working with an A rated and BBB Accredited company that began in 1982. Enjoy an extremely experienced leadership team that provides freedom and flexibility to anyone willing to work hard and excel in all aspects of the position.
This position offers an hourly wage with aggressive commissions and has potential for salary and incentives. Full benefits available after 60 days - including Major Medical, Dental, Vision, Life, Matching 401k (12 months), special considerations at local attractions, shows and activities.
Job Summary for Branson Welcome Center OPC - Check In Agent:
The Quick Job Pitch - This position requires a strong knowledge of Branson, Shows, Atttractions, Things to Do and general sales and booking concepts, as they related to Branson, Missouri. We work hard and thus multi-tasking and ability to be versatile as it relates to Branson vacation booking, timeshare & travel club booking, as well as general understanding of the Branson travel industry. Sky is the limit on the position.
Duties & Responsibilities
Responsible for assisting the Director of Operations by providing cooperative leadership and managing processes to ensure and maintain all company expectations are met regarding quality, service, profit, and teamwork.
Assist in promoting, developing and maintaining a work environment that provides an exceptional
Guest service experience for both team members and Guests.
Assist with operating Reservations and admin with organization and commitment to excellence.
Assists in ensuring all updates and policies are consistently communicated and followed.
Maintains a high standard of integrity, service, and hospitality at all times with team members, customers and co-workers.
Develops strong customer relations through frequent communication, professional, courteous and ethical interpersonal interactions. Develops customer profiles and maintains an effective trace system, including dates and references, in order to best meet client needs, resulting in superior account services and increased revenues.
Assists in ensuring that customers are 100% satisfied with their vacation experience.
Experience, Skills, and Education
Full understanding and compentency for OPC tour booking, qualifications and gifting.
Requires a knowledge of business leadership etiquette, principles and practices.
Requires the ability to speak English and communicate clearly and effectively, both orally and in writing.
Effective communication includes the ability to handle team member and guests' issues with finesse and professionalism.
Requires ability to relate and interact with people in a warm, friendly and professional manner.
Requires solid proficiency in computer skills, composition of letters and reports, and a keen attention to detail.
Requires the ability to handle multiple tasks simultaneously and efficiently.
Ability to work on at least 1 weekend day
Ability to be "on-call".
A Desire and Drive to succeed and win the day.
Apply in person at the following location:
Discover Branson Visitor's Center
1105 W. 76 Country Blvd
Branson, MO 65616