What are the responsibilities and job description for the Community Liaison position at Discovery at Home?
About Discovery At Home
Discovery At Home is part of the Discovery Senior Living family of companies, a recognized industry leader for performance, innovation and lifestyle customization that today, ranks among the 2 largest U.S. senior living operators. Established in 2012 with the creation of a Medicare-certified agency in Southwest Florida, Discovery At Home has grown steadily over the years, expanding its operations by starting and acquiring agencies in Tampa, Florida; Plano, Texas; Houston, Texas; and West Palm Beach, Florida. While DAH primarily serves residents living in communities managed by the Discovery Senior Living family of companies, its services extend beyond these communities. Today, the organization offers a comprehensive range of care, including Part A services, Part B services, and Private Duty services.
About the Opportunity
If you are an organized, self-starter with a high energy level, outgoing, willingness to be trained, work hard, possess high integrity, and respect seniors then we would like to speak with you. Discovery offers significant opportunities for growth and career advancement. Team Members are encouraged to take responsibility for their own careers. You'll be working with incredible individuals with boundless creativity throughout Tampa Bay, specifically in Westchase, Tampa Palms and surrounding areas.
The Home Health Community Liaison is a marketing/relationship building and educational position in which the Liaison will act as a consultant to our referral sources and communities, providing them with education on Home Health services and other programs that our agency offers. You will interact with leads and convert leads into home health referrals while at the same time, working to build Discovery at Home’s patient’s census as well as the community awareness of who we are. In this role, you are an important component to the success of our agency and the communities that we service. Our goal is to grow!
Responsibilities include:
- Successfully communicate and create community/industry awareness around Discovery at Home’s services for both Medicare Skilled services and Non-Skilled Private Pay services.
- Take inbound calls, follow up on leads and referrals from family members, caregivers, and other sources while helping to guide families with their care needs starting at the initial consultation
- Make the lives of our families and customers better, easier and more successful by assisting in coordination of referrals post hospitalization or rehab admission
- Build relationships with community team members as well as various referral sources while acting with integrity and assuming positive intent
- Focus on excellence and driving outcomes every day with passion and a sense of mission
- Attending weekly meetings within the communities we serve as a representative of Discovery at Home
- Collaborates with home office as well as interdisciplinary team on a daily basis to aide in better services our patients and referral sources.
Qualifications:
- Clinical license preferred (LPN, PTA, COTA) but not required
- 1-year home health experience required
- Enjoys working with the senior population
- Strong verbal and written communication skills
- Excellent telephone etiquette
- Consummate people skills. Demonstrates talent at interacting effectively with all types of people
- Ability to use Microsoft Windows, including Word, Outlook and Excel. Ability to use email and the Internet.
- Proficient organizational skills and must be detail oriented
- Ability to solve problems
- Can take on responsibilities and manage priorities with minimal guidance
- Projects a professional and polished image that inspires confidence and trust
Benefits:
In addition to a rewarding career and competitive salary, Discovery offers a comprehensive benefit package.
Eligible team members are offered a comprehensive benefit package including medical, dental, vision, life and disability insurances, paid time off and paid holidays. Team members are eligible to participate in our outstanding 401(k) plan with company match our Employee Assistance Program and accident insurance policy.
EOE D/V