HCM Engineer

DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™.

Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and GenMobile. 

Our Human Resources teams partner with the innovators driving DISH’s unique brand of creative ambition. From identifying and developing the company’s deep pool of talent to negotiating the evolving legal landscape, our employees across HR bring their own kind of invention to effect positive change across the company and their own careers.

Our mission is to transform HR technology tools and create a world class employee experience.

As an HCM Support Engineer, you will be responsible for providing advanced technical support and problem resolution for Human Capital Management (HCM) software. This role requires a thorough understanding of HCM systems, the ability to troubleshoot complex issues, and the capacity to support end-users with technical queries. The ideal candidate will work closely with Level 1 support, HCM consultants, and end users to ensure seamless system functionality and user satisfaction.

Key Responsibilities:

• Technical Support and Troubleshooting:
  • Provide advanced technical support for HCM software, resolving complex user issues and system errors
  • Analyze and troubleshoot issues reported by Level 1 support or directly by end-users, ensuring timely resolution
  • Maintain a deep understanding of HCM system functionalities and configurations to provide accurate and effective support
• System Maintenance and Updates:
  • Assist in the implementation of system updates, patches, and new releases
  • Test new functionalities and updates to ensure system stability and performance
  • Coordinate with the development team for bug fixes and feature enhancements
• User Assistance and Training:
  • Provide guidance and training to Level 1 support staff on advanced troubleshooting techniques and HCM system features
  • Conduct user training sessions and create documentation to enhance user knowledge and proficiency
  • Develop and maintain knowledge base articles and support documentation for common issues and solutions
• Incident and Problem Management:
  • Log and track incidents and service requests in the support ticketing system
  • Escalate critical issues to Level 3 support or relevant departments as needed
  • Perform root cause analysis for recurring issues and recommend solutions to prevent future occurrences
• Collaboration and Communication:
  • Collaborate with cross-functional teams, including IT, HR, and third-party vendors, to resolve complex issues
  • Communicate effectively with end-users, providing updates on issue status and resolution timelines
  • Participate in regular team meetings and contribute to continuous improvement initiatives

Education and Experience:

• Bachelor's degree in Human Resources, Information Technology, Business Administration, or related field
• Minimum of 3-5 years of experience in technical support or a related role, preferably with HCM software

Skills and Qualifications:

• Strong understanding of HR processes and functionalities within HCM software
• Proficiency in HRIS software (e.g., Workday, Oracle HCM) and related technologies
• Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams
• Ability to work independently and as part of a team in a fast-paced environment
• Any certification in HCM tools would be an added advantage

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Salary : $72,400 - $103,400