What are the responsibilities and job description for the Supervisor / Shift Manager position at Ditka's Restaurant Group?
Job Description:
Job Summary
Oversees the day-to-day operations of a restaurant, ensuring guest satisfaction and proper food quality & standards based on regulations and company standards. Develops, directs, and supervises hourly team members to attain sales and profit objectives while maintaining the highest standards of quality food, beverage, service, cleanliness, organization, and sanitation.
Supervises/Oversees
Job Summary
Oversees the day-to-day operations of a restaurant, ensuring guest satisfaction and proper food quality & standards based on regulations and company standards. Develops, directs, and supervises hourly team members to attain sales and profit objectives while maintaining the highest standards of quality food, beverage, service, cleanliness, organization, and sanitation.
Supervises/Oversees
- All departmental hourly positions on shift
Key Performance Elements/Essential Functions
- Responsible for promoting the core values & disciplines of the company, setting the standard for the restaurant through leadership by example.
- Manages operations of the restaurant in coordination with instructions from the General Manager
- Thorough understanding of all company policies, procedures, and operating standards.
- Ensures compliance with operational standards, company policies, federal/state/local laws, and ordinances.
- Participate in regular meetings to present updates on the operation of the restaurant during your shift.
- Supervises the quality of food preparation, limited time offers (LTO’s), raw product specifications, and company standards.
- Ensures a harassment free environment for all team members.
- Clearly communicates company direction to all personnel.
- Resolves all guest complaints, striving for a flawless recovery to build brand loyalty.
- Trains, coaches, and counsels team members and facilitates their development.
- Upholds safety and security standards at all times.
- Ensures security of the restaurant and its contents.
- Monitors and maintains the cleanliness and orderliness of all restaurant areas.
- Ensures building, equipment, furniture and fixtures are in good repair, clean and maintained on a regular basis.
- Maintains professional restaurant and team member image, including restaurant cleanliness, proper uniforms, and appearance standards.
Key Competencies/Characteristics
This position exhibits:
- Leadership and motivational skills.
- Interpersonal/listening/communication skills
- Problem resolution/guest recovery skills.
- Attention to detail and analytical skills.
- Inspires cooperation and teamwork through self-confidence, positive attitude, and enthusiasm.
- Able to remain positive and calm under stressful conditions.
- Strong commitment to serving others.
- Willing to extend themselves to the guests they serve Exhibits neat, clean and professional image at all times
Physical Requirements
- Able to lift and carry 20 pounds – may be required several times per shift.
- Must have sufficient mobility to move and/or operate in various work areas. Bending, turning, twisting upper body, reaching multiple times per shift.
- Must be able to stand and exert well-paced mobility for periods up to 4 hours per shift
- Must meet any federal, state, county or municipal regulations pertaining to the service of food and beverages.
- Additional Information
- Must be able to read, understand and communicate rules related to safety and chemical use to others.
Experience Requirements
Required:
- Strong understanding of company standards
- Serve Safe Certification
- Either one year of experience within this organization or a minimum of one year in a supervisory/management role with another full service restaurant
Preferred:
- Certifiable lessons in leadership
- High-school equivalent or greater education
Salary : $15 - $20
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