What are the responsibilities and job description for the Customer Service Manager position at Diva Boutique?
Overview
We are seeking a dynamic and experienced Customer Service Manager to join our team. The ideal candidate will be responsible for overseeing the customer service operations, ensuring customer satisfaction, and leading a team to success.
Duties
-Answering phone calls and emails daily
-Providing store credits to customers
- Handle escalated customer inquiries or complaints
- Previous experience as a Manager is a plus
If you are a results-oriented individual with leadership skills and a passion for delivering exceptional customer service, we invite you to apply for this exciting opportunity as our Customer Service Manager.
Job Types: Full-time, Part-time
Pay: $16.00 - $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
- Morning shift
Application Question(s):
- A client is upset about a service delay. He's speaking loudly and attracting attention.
What would you do?
A. Acknowledge his feelings and explain how you'll try to speed things up
B. Politely ask him to calm down and explain that getting upset won't help speed things up
C. Explain that all clients are equally important and you're doing your best
D. Suggest he contact the customer service hotline
E. Direct him to speak to your supervisor
- Which of these is most central to the sales process?
A. Lead qualification
B. Product design
C. Market research
D. Manufacturing efficiency
E. Inventory management
Experience:
- Customer service: 1 year (Required)
Ability to Commute:
- Doral, FL (Required)
Ability to Relocate:
- Doral, FL: Relocate before starting work (Preferred)
Work Location: In person
Salary : $16 - $18