What are the responsibilities and job description for the Center Receptionist position at Diversicare Healthcare Services?
Overview
Smile, You’ve Found Us!
Are you passionate about caregiving? Would you like to work with the best team in the world? If so, Diversicare invites you to apply.
We build on trust, respect, customer focus, compassion, diplomacy, appreciation and strong communication skills to shape the culture in our workplace. Diversicare team members play a critical role in fostering an environment of Service Excellence, which we extend to all those we are privileged to serve.
If you wish to make a difference in the lives of our patients and residents, APPLY NOW!
Full Time Benefits include:
- Medical/Dental/Vision
- Excellent 401k plan
- Tuition Reimbursement
- Vacation, Holiday, and Sick Time
- Long and Short Term Disability
- Employee Assistance Program
- Life Insurance
- Referral Bonuses
- DiversICARE - employee hardship fund
- Pay advancement program - OnShift Wallet
Diversicare provides post-acute care services to patients and residents at 61 skilled nursing and long-term care centers in eight states, primarily in the Southeast, Midwest and Southwest United States. Together, with our team of dedicated healthcare professionals, we leverage our diverse strengths to provide each patient and resident with healthcare serves that best meet their needs.
It is Diversicare’s Mission to “Improve every life we touch by providing exceptional healthcare and exceeding expectations.”
We are guided to excellence by five Core Values: Integrity, Excellence, Compassion, Teamwork and Stewardship, as well as 12 Service Standards.
We build on trust, respect, customer focus, compassion, diplomacy, appreciation and strong communication skills to shape the culture in our workplace. Diversicare team members play a critical role in fostering an environment of Service Excellence. Our Service Standards are in place to offer support. They lead us to what matters most to our company: creating a warm, caring, safe and professional environment for our customers and each other.
Our culture of impassioned service delivery is the Diversicare Difference.
Responsibilities
- Manage multiple phone lines and direct calls as required.
- Greet, announce and direct guests.
- Direct complaints to appropriate departments or individuals and maintains confidentiality.
- Maintain office supply inventory for corporate office, logging invoices when received.
- Process incoming and outgoing mail.
- Maintain accurate list of telephone numbers of emergency contact and reference numbers for key personnel.
- Maintain supplies for postage meter, copy machine, fax machines, FedEx and UPS.
- Respond to facility requests for business card, name badges, etc.
- Process/distribute company recognition cards for corporate and regional staff.
- Update and maintain corporate and facility directories.
- Monitor all deliveries and notify receiving departments as appropriate.
- Performs special projects as required.
- Assists with administrative positions as needed.
Qualifications
- Experience answering/directing mulitple phone lines.
- Previous administrative experience in a corporate setting preferred.
- Must possess excellent customer service skills.
- Must possess excellent verbal and written communication skills.
- Must be detail oriented, be organized and prioritize appropriately.
- Must be proficient in Word, Excel, PowerPoint, and Publisher.
- Must maintain a professional appearance.
- High school diploma or equivalent require; college preferred.
(EOE)
