UBOS -Technical Project Manager

Remote (Until further notice)

Description:

Diversified Systems is searching for a Technical Project Manager who will have the responsibilities listed below.

Responsibilities:

• Serve as a key member of the IT Project Management Office.
• Plan, execute, and deliver complex technology projects across software development, enterprise architecture, infrastructure, contact center solutions, and enterprise toolsets.
• Manage IT projects through the full lifecycle using PMBOK‐aligned methodologies including Initiating, Planning, Executing, Monitoring/controlling, and Closing.
• Define scope, gather/refine requirements, and align business and technical objectives across software, enterprise architecture, and toolset initiatives.
• Develop and maintain project schedules, plans, roadmaps, RAID logs, communication plans, and quality frameworks using PMBOK, ITIL, SCRUM, and SAFe standards.
• Coordinate internal teams, contractors, system integrators, and vendors to deliver project milestones and contractual commitments.
• Prepare and maintain project documentation including meeting minutes, status reports, BPPs, test scripts, and change control artifacts.
• Identify, analyze, and manage risks, issues, and dependencies across interconnected business and technical environments.
• Lead governance forums, steering committees, and stakeholder engagement sessions to drive decisions, transparency, and alignment.
• Oversee implementation and integration of contact center solutions, telephony/IVR, middleware, PCI‐compliant workflows, payment interfaces, and other third‐party connections.
• Collaborate with infrastructure and security teams to ensure compliance with IT security standards, architectural roadmaps, and regulatory requirements.
• Plan and coordinate go‐live and cutover activities including readiness checks, deployment planning, execution oversight, and stabilization—while supporting onboarding/offboarding, QA, testing, and operational readiness.
• Fully document all created work associated with this position, including technical and functional designs and diagrams, test plans, test scripts, impact analysis reports, lessons learned, best practices for others to follow, plus any other documentation required by the Commission. This documentation shall follow the format and/or templates as instructed by the Commission.
• Develop and maintain a productive working relationship with technology staff, business owners, project sponsors, vendors, and key clients.
• Lead and participate in project team activities for system work efforts related to enterprise systems.
• Work independently to accomplish assigned tasks and duties.
• Adhere to and follow all Commission standards, policies, and procedures.
• Utilize various software and/or technology tools to perform job duties.
• Perform tasks and other duties related to this position and role as assigned by the Commission.
  
  

Requirements:

• Bachelor's degree in Information Technology, Information Systems, Business Management, or a related field.
• Strong program/project management capabilities, technical acumen, and ability to collaborate with cross‐functional stakeholders.
• 7 years of project management experience delivering IT projects of varying complexity.
• Expert proficiency in scope, schedule, quality, communication, vendor, resource, change, and integration management.
• Demonstrated ability to manage software development, enterprise architecture initiatives, platform upgrades, SaaS implementations, enterprise toolset deployments, and infrastructure‐related projects.
• Strong understanding of PMBOK project management standards.
• Working knowledge of ITIL/ITSM processes including Incident Management, Problem Management, Change Management, Release Management, and Configuration Management.
• Hands‐on experience delivering using Agile frameworks such as SCRUM and SAFe.
• 5 years of experience planning and executing a tolling Back Office system, including cutover/go‐live activities, financial reconciliation readiness, lane/roadside integration points, customer service operations impact, and data migration workflows.
• Familiarity with enterprise architecture principles, governance processes, and ecosystem impact analysis.
• Experience implementing contact center and telephony solutions, payment platforms, and middleware/integration technologies.
• Understanding of IT security fundamentals, infrastructure components, and PCI compliance requirements.
• Proven ability to lead cross‐functional teams, manage conflict, and drive alignment among business, IT, and external partners.
• Strong vendor management experience including oversight of system integrators and software solution providers.
• Excellent written and verbal communication skills with demonstrated experience preparing executive‐level presentations and reports.
• Ability to work independently, manage multiple priorities, and deliver results in a fast‐paced environment.
• Experience developing and validating test scripts, supporting QA cycles, and overseeing UAT.
• Ability to troubleshoot escalated issues and coordinate resolution activities across functional teams.
• Demonstrated competency in documenting technical and business processes, workflows, and operational playbooks.
  
  

About Diversified Systems

Founded in 1990, Diversified Systems is an award-winning Technology Services corporation providing all levels of IT project consulting services nationwide. DSI is headquartered in Columbus, Ohio with regional offices in the American Midwest and East Coast. We offer our consultants a number of flexible and competitive compensation benefit packages.

Diversified Systems is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations.

Diversity, Equity and Inclusion

DSI values authenticity and is committed to making sure our employees and partners are valued and respected. At DSI, we believe building a diverse culture is important because we know when people work together, we can achieve better results as a team. DSI realizes that everyone comes from various backgrounds. We celebrate these differences because our employees are our greatest asset as we strive to best meet the needs of those we serve. As part of our ongoing efforts, DSI is focused on advancing equality, diversity, and inclusion by setting high standards to continually evolve our culture. This includes but is not limited to recruiting, community involvement, client delivery, and career development.