What are the responsibilities and job description for the Customer Care Representative position at Dixie Electric, Plumbing & Air?
Are you looking for a job you can call a career? Want to work for a company that cares about you both professionally and personally?
Since 1908, our family-owned business has earned a reputation for quality work and unmatched customer focus. We are growing and looking for a full-time customer care representative with integrity and professionalism to join our team in Montgomery, Alabama.
This position is full time, Monday-Friday with an on-call rotation that will include weekends. The shift is either 8a-5p or 9a-6p.
Who You are:
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Since 1908, our family-owned business has earned a reputation for quality work and unmatched customer focus. We are growing and looking for a full-time customer care representative with integrity and professionalism to join our team in Montgomery, Alabama.
This position is full time, Monday-Friday with an on-call rotation that will include weekends. The shift is either 8a-5p or 9a-6p.
Who You are:
- You have great communication and strong customer service skills
- You work well with a team
- You have excellent work ethic and leadership skills
- Provide exceptional customer experiences by empowering your customers
- Tailor solutions for both residential and commercial customers which can greatly enhance their product/service enjoyment
- Creating work orders, purchase orders and scheduling jobs
- Ability to navigate through multiple computer applications with speed and accuracy
- Capability to effectively research and identify solutions using computer-based resources
- Aptness to work in a paperless work environment where customer privacy is paramount
- Potential to embrace feedback and coaching to help maximize your potential
- Maintaining a positive, empathetic and professional attitude toward customers always
- Responding promptly to customer inquiries
- Communicating with customers through various channels
- Acknowledging and resolving customer complaints
- Keeping records of customer interactions, transactions, comments and complaints
- Communicating and coordinating with colleagues as necessary
- Providing feedback on the efficiency of the customer service process
- Completion of administrative task, as assigned.
- Ensure customer satisfaction and provide professional customer support
- We believe in Doing the Right Thing
- We believe in Service Excellence
- We believe in Mutual Respect
- We believe in Delivering Happiness
- We believe in Safety
- We believe in Continuous Improvement and Dedication
- Competitive Wages
- 401K Benefits with match program
- Paid Holidays
- Paid Time Off
- Health Plan for team members and their families
- Incentive Programs
- LegalShield
- Marketplace Chaplains
- On staff National Certified Counselor
- Opportunity for professional growth and development
- Minimum of five years’ experience in providing customer service via phone
- The talent to relate to customers in a professional and courteous manner
- Ability to stay calm when customers are stressed or upset
- A strong interest in using and promoting innovation and technology
- Superb attention to detail and multi-tasking ability
- Excellent written, verbal and listening skills
- Computer skills, specifically the ability to use Microsoft Office
- Self-motivation to work under his/her own initiative
- The ability to work under pressure
- An interest in ongoing personal development through training and coaching
- The capability to maintain excellent attendance and adherence to assigned work schedules
- The aptness to type 30 words per minute
- Must pass state, federal and criminal background check
- Must be at least 18 years of age or older
- Enjoy being part of a team
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CUSTOMER SERVICE REPRESENTATIVE
Family Dollar -
Hayneville, AL