What are the responsibilities and job description for the Assistant Property Manager position at DMA Properties?
DMA Companies is a boutique real estate firm headquartered in Austin, Texas that specializes in the development, consulting, and management of top notch, mixed-income, mixed-use communities. We bring affordable and special needs housing to communities nationwide by utilizing the various private, state, and federal financing options. Our solid corporate structure enables us to provide the highest quality housing communities, while optimizing performance and achieving financial objectives. DMA is comprised of three distinct service lines (DMA Development Company, DMA Properties, and DMA Property Advisors) related to the development and management of affordable multifamily housing communities.
Why Work at DMA?
At DMA, our focus is on people. We apply this focus to every aspect of what we do, from designing to managing our communities. We have built a culture with customer service at its core. At DMA, you are family, not a number. DMA consistently shows they care about their employees through their actions by providing work/life balance, great benefits, development opportunities, mentorship/leadership opportunities, promoting from within, employee appreciation events, etc. This mentality starts at the top and richly flows down to our onsite staff. We are all here because we believe in what we do, and we truly are people focused.
Employer paid medical premium (base plan) for the employee! We also offer dental, vision, life insurance, HSA, PTO plan that grows with tenure, and a retirement plan with company match!
About the community: Affordable community is 72 units located in Jasper, TX 75951.
Summary and Responsibilities
The Assistant Property Manager reports directly to the Property Manager. As the Assistant Property Manager, you are responsible for supporting the Property Manager in the day-to-day operational tasks to ensure a well-functioning community administratively, financially, and socially. Positively represents DMA by adhering to quality standards and a customer focused approach.
What This Position Looks Like
- Provide superior customer service to current and future residents of the community.
- Assist the Property Manager with resident renewals.
- Maintains up to date records of all vacant units
- Help resolve resident disputes and problems with a high level of customer service.
- Schedule make readies to prepare units for new residents.
- Attract residents by advertising vacancies; obtaining referrals from current residents; explaining advantages of location and services; showing units.
- Actively contacts delinquent residents and communicates late notices and eviction notices. Adheres to company policies and procedures if rent is not received within a specified period of time.
- Correctly enters resident payments in accounting system, explaining all variances
- Supports, coordinates, and facilitates leasing, resident retention, concessions, and customer service activities. Maintains resident files. Provides leadership and guidance in the absence of the Property Manager.
- Additional tasks or duties as assigned.
The Knowledge and Skills Needed from You
- High School diploma or equivalent
- 2 years experience with multifamily real estate required.
- Thorough understanding of fair housing laws and regulations.
- Experience with tax credit communities preferred.
- Proven experience with accounting and successful collections efforts
- Proven success with driving collection and renewal efforts.
- Strong verbal and written communication skills, including ability to support a collaborative environment for all staff members.
- Excellent problem-solving skills; must be able to prioritize workload and delegate when appropriate.
- Must be able to meet time requirements of the position, including responding to after-hours emergencies.
- Excellent customer service skills and situation awareness
- Above average understanding and comfortability using various technologies.
- Experience with AppFolio, BlueMoon/Redbook, Microsoft Office products (Word, Excel, SharePoint, and Teams), TDHCA, Dropbox, Paycor, and Zoom preferred
Working Environment/Physical Demands:
This role is intermittently sedentary but requires mobility (i.e., standing, climbing stairs, extensive walking around the property, etc.) to tour, show, and inspect apartments daily. This role also requires occasional movements such as pushing/pulling, reaching, stretching, carrying/holding (up to 20 lbs.), etc. Will use repetitive hand-wrist motion while using computer and writing. Must have normal range of vision to read and complete applications, leases, general paperwork and handle computerized duties; hearing and speech to communicate with prospects, residents, vendors, supervisors, and coworkers on the telephone or in person on a regular basis. Works in a typical office setting with daily exposure to outdoor environment (i.e., heat, cold, damp, rain, snow, etc.) when touring communities.