What are the responsibilities and job description for the Mid- Level Hardware Support Technician position at DMI (Digital Management, LLC)?
About DMI
DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on-site and remote support to clients within governments, healthcare, financial services, transportation, manufacturing, and other critical infrastructure sectors. DMI has grown to over 2,100 employees globally and has been continually recognized as a Top Workplace in both regional and national categories.
About the Opportunity
DMI, LLC is seeking a Mid- Level Hardware Support Technician to join us.
Duties and Responsibilities :
- Perform hardware maintenance and repairs for government-owned and furnished equipment, ensuring compliance with CDC standards and federal property management procedures.
- Obtain necessary approvals for non-warranty repairs, coordinating staging, shipping, and installation for warranty and non-warranty repair logistics.
- Inspect repaired items to ensure functionality and accuracy, updating ticket information in ServiceNow.
- Provide packing and crating services for equipment shipped for vendor repairs and coordinate with OSSAM for secure shipping and handling.
- Perform repairs on server hardware, including network file servers, application servers, and database servers, across geographically dispersed CDC data centers.
- Adhere to CDC security protocols and promptly report any discrepancies, damages, or irreparable items.
Qualifications
Education and Years of Experience :
Min Citizenship Status Required : Must be a . Citizen
Physical Requirements : No Physical requirement needed for this position .
Location : Atlanta, Georgia
Working at DMI
DMI is a diverse, prosperous, and rewarding place to work. Being part of the DMI family means we care about your wellbeing. We offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with several of our award-winning, Fortune 1000 clients. The following categories make up your DMI wellbeing :
Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.
Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.
