Customer Success Manager

About Us

We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence.

As a trusted voice for many of the world’s most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations.

About The Role

DNV Energy Systems is seeking a position for Customer Success Manager to join the team.

This role will be based out of any of our DNV offices in the continental USA.

What You’ll Do

• Be the first line of contact for users of our software products
• Ensure day-to-day customer requests and issues are handled in a thoughtful, prioritized manner
• Strategize, conceive, and execute internal processes to streamline and scale customer success work
• Communicate internally with relevant stakeholders in product, engineering, marketing, and business development
• Provide user training and coaching to customers to ensure they are best leveraging our products from onboarding through the project life cycle
• Organize and conduct product demonstrations for potential, new, and existing customers
• Collaborate with the product team to develop and publish examples of how our products solve problems for customers
• Create easy-to-understand feature release notes, guides, and product documentation to support user success
• Collect and report on customer success KPIs alongside the broader product team
• Build strong relationships through proactive engagement and collaboration with customers.
• Conduct regular account health checks and maintain Account Success Plans to track progress and identify opportunities to add value.
• Collect and apply feedback to enhance customer experience, improve product functionality, and refine support strategies.
  
  

What we offer

• Generous paid time off (vacation, sick days, company holidays, personal days)
• Multiple Medical and Dental benefit plans to choose from, Vision benefits
• Spending accounts – FSA, Dependent Care, Commuter Benefits, company-seeded HSA
• Employer-paid, therapist-led, virtual care services through Talkspace
• 401(k) with company match
• Company provided life insurance, short-term, and long-term disability benefits
• Education reimbursement program
• Flexible work schedule with hybrid opportunities
• Charitable Matched Giving and Volunteer Rewards through our Impact Program
• Volunteer time off (VTO) paid by the company
• Career advancement opportunities
  
  

**Benefits vary based on position, tenure, location, and employee election.**

DNV is a proud equal-opportunity employer committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

DNV is committed to ensuring equal employment opportunity, including providing reasonable accommodations to individuals with disabilities. US applicants with a physical or mental disability who require reasonable accommodation for any part of the application or hiring process may contact the North America Recruitment Department (hrrecruitment.northamerica@dnv.com). Information received relating to accommodation will be addressed confidentially.

For more information

https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal

About You

What is Required

• Bachelor’s degree from an accredited university
• 3-5 years of experience in customer support, training, project management, or other software-related roles
• Experience owning the customer relationship within a technical environment, guiding the customer in its use, and continually providing value to the product end-user
• Understanding the process of rebate programs utilizing a software product; experience with Evolve software suite is a bonus
• Knowledge of how to execute communication plans with customers (utilities or experience with other similar industries)
• Understand the customer experience, help the team to prioritize the enhancements, identify new capabilities to improve the customer experience, and help the team to prioritize the product enhancements
• Strong knowledge of online software products and services
• A supportive and proactive team member, eager to work in a collaborative environment and inspire others, as well as work on self-directed, independent projects
• An exceptional drive, a learning mindset, a bias toward action, and unwavering integrity
• Organized and systematic with great attention to detail
• Willingness and ability to travel, up to 20%
• Strong written and verbal English communication skills, including communicating with both technical and non-technical audiences through documents, presentations, webinars, and events
• We conduct pre-employment drug and background screening
  
  

*Immigration-related employment benefits, for example, visa sponsorship, are not available for this position.*

For California, Washington, New York, Washington, D.C., Illinois, and Maryland: “DNV provides a reasonable range of compensation for this role. The actual compensation is influenced by a wide array of factors, including but not limited to skill set, level of experience, and specific location. For the states of California, Washington, New York, Washington, D.C., Illinois, and Maryland only, the starting pay range for this role is $75,000.00 - $95,000.00.”