Duty Manager

We have an incredible opportunity for a dynamic and inspirational Duty Manager to join our growing New York Team !

Who We Are:

We have a passion for hospitality culinary delights on every banquet floor and in the sky. With the three business segments of Airline Catering, International Event Catering, and Restaurants, Lounges & Hotels, DO & CO offers gourmet entertainment all over the world. We operate in 32 locations, 12 countries and 3 continents, maintaining the highest standard of quality in both our products and services. We refine the classics, develop the unknown and grow constantly, and beyond our own expectations.

Responsibilities:

• Lead and oversee the operations team to ensure efficient production, packaging, and distribution of catering products.
• Assign tasks, provide training, and ensure a safe, productive, and compliant working environment.
• Support the operations manager in assessing and implementing operational improvements.
• Contribute to strategic forecasting and risk management planning.
• Plan and communicate productio n, transportation , and dispatch activities with departments .
• Ensure strict adherence to regulatory requirements from airlines, airports, ports, and other authorities.
• Oversee ramp safety protocols and ensure compliance with OSHA, DOT, and Safe Program standards.
• Evaluate, enhance, and implement departmental policies and procedures to ensure consistent and compliant operations.
• Develop and generate reports related to operational performance and cost analysis as requested by management.
• Collaborate with the quality assurance team to ensure all products meet DO & CO standards.
• Ensure timely and accurate delivery of catering services, including updating customer specifications and ensuring hygiene and safety standards are met.
• Communicate operational information and production requirements to the relevant departments.
• Resolve any highlighted problems swiftly and professionally while maintaining effective communication with clients.
• Lead by example, provide clear guidance, and build a motivated and cohesive team.
  
  

Qualifications:

• Minimum of 3-4 years of managerial experience within operations or logistics , preferably in airline catering or FMCG.
• Bachelor’s degree in a relevant field preferred.
• Ensures compliance and quality across all operational processes.
• Familiarity with airside, aviation, or food manufacturing is a plus.
• Knowledge of OSHA compliance, DOT standards, and quality assurance processes.
• Strong leadership, communication, and organizational skills with the ability to motivate and manage large teams.
• Ability to thrive in a fast-paced, dynamic environment with a hands-on approach.
• Demonstrates proactive decision-making and the ability to resolve operational challenges quickly.
• Proficiency in Microsoft Word, Excel, Outlook, and relevant logistics software.
• Must be able to obtain a PANYNJ ID (Port Authority of New York and New Jersey) as per TSA regulations (49 CFR
• 1542.209).
• Ability to meet deadlines and work under pressure, including flexibility for night shifts, weekends, and holidays.
• Bilingual (Spanish) preferred.
• Valid driver’s license.
  
  

What We Offer:

• Expected salary range: $ 90,000 - $100,000 annually .
• Daily Complimentary Meals (Breakfast, Lunch and Dinner).
• An organization dedicated to fostering innovation; in pursuit of cultivating creativity, embracing new ideas and leveraging our impeccable standard for hospitality.
• Genuine career development opportunities, both nationally and internationally.
• The chance to collaborate and represent a leading force in the luxury global gourmet entertainment industry.
  
  

Diversity & Inclusion Statement:

We want everyone to feel welcome, respected and we are committed to providing the best space, experience, and workplace for our teams - no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status and all the other fascinating characteristics that make us different and make you. That is what makes our team so special.

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