What are the responsibilities and job description for the Service Center Customer Service Representative position at Doane University?
Position Title
Service Center Customer Service Representative
Department
Service Center
Job Location
Crete, NE (68333)
Supervisor
Quinn Stryker
quinn.stryker@doane.edu
402-826-8285
quinn.stryker@doane.edu
402-826-8285
Purpose of Job
Fall 2026 – Spring 2027
Our Customer Service Representatives provide excellent customer service andfirst-level technical support for the Doane University community. We provide technologysupport and general information assistance via phone, web, and in-person directly toend-users from our service desk located in the Learning Commons.
Our Customer Service Representatives provide excellent customer service andfirst-level technical support for the Doane University community. We provide technologysupport and general information assistance via phone, web, and in-person directly toend-users from our service desk located in the Learning Commons.
General Description and Duties
- Answer the phone in a professional and courteous manner
- Basic connection, printer, and computer troubleshooting/maintenance
- Be willing to learn/try something new
- Check email, create tickets with information, and route to the correct technical team
- Interview customers in regards to their issue/request with directed questions
- Politely respond to the customer’s problem and convey a resolution either by resolving it at first contact or escalating it to the next level of support
- Provide end-user training and support where required
- Unlock AD account/Reset AD password/Walk a customer through the steps
- Use our Ticketing system, Google, and other Doane University software
- Assist with mail services and printing requests
- Attendance is required for the spring Student Leader Summit, April 26, 2026
- Expected to attend ALL training sessions throughout the year
Special Skills or Knowledge Required
- Active student at Doane University
- Strong customer service skills
- Attention to detail
Total Weekly Hours Required
$15.00/hour
Physical Demands
Availability during the academic year to cover shifts:
- Monday – Thursday 8am – 11pm
- Friday 8am – 5pm
- Saturday 1pm – 5pm
- Sunday 2pm – 11pm
Posting Detail Information
Posting Number
STU145
Number of Vacancies
Desired Start Date
Position End Date (if temporary)
Review Start Date
03/22/2026
Open Date
01/26/2026
Close Date
Open Until Filled
Yes
Special Instructions to Applicant
Quick Link for Direct Access to Posting
https://doane.peopleadmin.com/postings/2349
Salary : $15