Customer Specialist

Customer Support Specialist​

Caring, Courteous, Helpful, & Fun?

Raise your hand if this sounds like you! Join our Team!

We are currently looking for enthusiastic agents to assist our Customers with all of their swimming pool needs!

Join our Team and enjoy the perks of flexible scheduling in a fast-paced, rewarding, and fun environment!

Our Call Center in Pleasant Prairie, WI services Pool Owners nationwide, which never leads to a boring day! You never know who you'll get the opportunity to assist! Learn the ins and outs of swimming pools and all the fun that accompanies caring for a backyard pool!

Expect to assist Customers in identifying products that will fit their needs, helping them to place orders all the while providing terrific Customer Service for anything needed after their order is placed. You will also be trained in handling and assisting all sorts of Customer Inquiries by being an integral part of our Customer Support Team.

This position offers flexible scheduling between 8:00 AM to 8:00 PM, with overtime and weekend availability in season.

Job Responsibilities:

• Handle incoming and outgoing client calls and emails & marketplace messages regarding account status, product support, order fulfillment, service renewals, and sales inquiries.
• Provide user support for proprietary web and desktop software and resolve problems
• Actively service new and current client accounts by processing requests, tracking and monitoring the progress of these account requests, and regularly updating the client.
• Ensure the accuracy of information and accounts submitted for and requested by clients.
• Regularly provide feedback on processes that may be improved, made more efficient, or produced training opportunities.
• Assist Seasonal Customer Support Agents in general questions
• Handle escalated calls
• Supports other activities and special projects as assigned.

Job Requirements:

• High School Diploma or GED
• Strong Computer Skills
• Excellent Verbal and Written Communication Skills
• Ability to gain Technical Product Knowledge
• Ability to Accurately Multitask and Prioritize in A Fast-Paced Environment
• Top Notch Attention to Detail
• Strong Problem Solving and Analytic Skills
• Data Entry and Quality Assurance
• Mathematically Inclined
• Friendly and Professional Demeanor

Previous experience with Amazon, eBay, or Walmart Market Places is a great advantage!

About Doheny's LLC A family company established in 1967, Doheny's LLC has a long tradition of supplying customers with high-quality, low-priced swimming pool supplies and friendly, knowledgeable customer service without delay or hassle. Over forty years ago, Tom and Kathy Doheny were tired of wasting time and money driving to the nearest pool store, buying overpriced products, and loading and unloading their supplies by themselves. They realized that other people in the area with pools faced similar problems, so the Doheny's began selling low-priced pool supplies out of their garage to local pool owners. Today, their pool supply company is the nation's leading, direct-to-the-pool-owner distributor of discount pool supplies. With nine warehouses nationwide, the lowest prices, and the largest selection in the industry Doheny's has taken the hassle and guesswork out of buying pool supplies. Apply today to become part of the Doheny's LLC family, and help Doheny's continue to provide pool owners with the industry's best service and selection.

Job Type: Seasonal

Pay: $20.00 per hour

Expected hours: 40 per week

Benefits:

• Flexible schedule
• On-the-job training

Shift:

• Day shift
• Evening shift

People with a criminal record are encouraged to apply

Work Location: In person

Salary : $20