General Summary:

Principal Duties & Responsibilities:

1. Directs functions within the Facilities portion of Property Management, providing technical direction and guidance as needed to internal staff and third party service providers.  Manages assigned operational functions within the department consistent with the strategic plan and vision for the department.
2. Works closely with department management to establish efficient and effective operational business processes and procedures that produce successful outcomes toward the achievement of goals; ensures all projects/assignments produce quality results within targeted deadlines and budget constraints; ensures the physical plant meets all city/state/federal codes and safety standards pertaining to facilities management.
3. Oversees repairs and maintenance for all stores within budget parameters, including improvements to key performance indicators that drive average cost per transaction to meet or exceed budget constraints (work order deferral rate, accrual accuracy, first time fix rate, vendor response and completion times, etc.).
4. Oversees planned capital improvement projects, including HVAC upgrades/replacements and other capital improvements projects deemed necessary to reduce ongoing operating expenses and extend the useful life of owned assets.
5. Oversees and manage the work order management system (OfficeTrax, FM Pilot, or similar), including system reliability and consistency.
6. Oversees preventative and reactive response to natural disasters and storm management, functioning as the first point-of-contact for resolution and communication.
7. Oversees the dark/closed store program and ensure properties are maintained in accordance with lease obligations.
8. Responsible for ensuring vendor compliance with contractual obligations, including vendor selection via effective negotiating and/or sourcing methods, vendor management via contractual service-level agreements (SLAs) and key performance indicators (KPIs) and vendor accountability via scorecards and contract assessment and evaluation of results relative to SLAs and KPIs.
9. Works cross-functionally with Store Operations, Finance/Accounting, Asset Protection, Risk Management, Store Design and Construction, IT, Legal, Procurement, Real Estate, and Portfolio Management to develop solutions to facility-related maintenance and repair problems.
10. Oversees and manage all Facilities-related budgets and analyze historical trends and forecast future implications, including cost analysis by P&L GL line item, budget variance analysis, and future volume projection.
11. Responsible for continuous process improvement to increase the efficiency and effectiveness of the Facilities repair & maintenance operation for internal and external stakeholders, including review of system efficiency and effectiveness, organizational structure, work order flows, functional processes, policies and procedures.
12. Drives performance and execution of third-party facilities management vendors, including preventative maintenance and planned capital replacements
13. Responsible for managing a 24/7/365 on-call team for dispatching and responding to emergency work orders, including management of the Store Support Center in Chesapeake, VA and 3rd party call centers.
14. Reviews, plans, and coordinates all job assignments, sets work priorities, makes cost-effective assignment decisions and ensures the completion of projects in a timely, efficient and effective manner.  Enforces and maintains superior facility standards at all times.
15. Budgets/estimates development costs for all new projects, works with outside contracting firms for projects beyond in-house capability or work force availability, develop scope/pricing of projects.
16. Prepares annual preventative maintenance schedules to ensure all property systems and equipment are serviced, and reflect an efficient and cost effective approach to property and systems management.
17. Engages with industry organizations and other entities to promote the company, and to stay up to date on maintenance trends and technologies.
18. Responsible for managing and/or minimizing citations, complaints, store closures, landlord-responsible repairs, and related company risks.
19. Other duties as assigned.

• Skill in collecting and analyzing complex data, evaluating information and systems, and drawing logical conclusions
• Extensive skill in planning and project management, and in maintaining composure under pressure while meeting multiple deadlines
• Strategic, broad thinker
• Skills in using computer with processing, spreadsheet and other business software to prepare reports, memos, summaries and analyses
• Ability to establish and maintain harmonious working relationships with co-workers, staff and external contacts, and to work effectively in a professional team environment
• Excellent communication/influence skills are required, including through reports, presentation of findings/recommendations, and group facilitations; ability to develop professional relationships and networking internally/externally
• Proven ability to partner effectively across all levels of the organization and develop positive working relationships
• Strong analytical and problem solving skills
• Executive presence with internal partners and external constituents

Job Related Skills:    Highly self-motivated and directed, able to exercise independent decision making and taking action.  Excellent analytical and creative, problem-solving skills with keen attention to detail.  Excellent listening and interpersonal skills; excellent written and oral communication skills are required.  Candidate must be deadline driven with demonstrated project management and organization skills. 

Computer Skills: Microsoft Excel; data entry experience; proven ability to negotiate with vendors