What are the responsibilities and job description for the Collision Center Office Assistance position at Don's Chevrolet GMC?
Growing Body Shop in need of an experienced assistant. Experience using CCC and I-car certifications a plus.
The office assistant is the first point of contact for most customers in the Body Shop. Candidate must be friendly and empathetic to the customers situation. They must be able to communicate the repairs needed into an estimate that the repair technicians can follow to repair the vehicle.
Responsibilities:
- Make every effort to make a customer or potential customer feel comfortable and welcome during the sales and estimate process or whenever visiting the shop
- Write estimate and supplement
- Work with the techs to make the jobs a smooth as possible
- Order parts
- Communicate thoroughly with everyone involved in the process
- Coordinate drivers on pick-ups and deliveries of customer vehicle
- Complete authorization paper work with each customer
- Work with Insurance companies to ensure the proper repairs on all vehicles
- Final inspections before delivery
- Review all final bills and supplemental billings prior to delivery of the vehicle
- Plus any other needed duties related to the job
Required Skills:
- Ability to prioritize and multitask
- Strong attention to detail, accuracy as well as strong time management skills
- Ability to consistently demonstrate an unconditional polite, professional, patient and courteous manner in dealing with callers, visitors and staff members
- Strong communication skills, both written and verbal
- Ability to demonstrate initiative and reliability to complete tasks
- Ability to remain calm in stressful situations
- Ability to work in a fast-paced work environment
- Able to work well both independently and as a team member
- Maintain a neat and professional appearance at all time
- Proficient in MS Office Suite (Word, Excel, Outlook, etc.) & Google docs
Job Type: Full-time
Pay: $40,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $40,000 - $50,000