What are the responsibilities and job description for the Business Relationship Manager position at Donegal Insurance Group?
Company Overview
Donegal Insurance Group is a regional property-casualty insurance company doing business in 24 states, headquartered in Marietta, PA, with 4 regional offices located in Athens, GA, Grand Rapids, MI, Albuquerque, NM, and Glen Allen, VA
Donegal offers a broad range of personal and commercial insurance products sold exclusively through our network of independent agents. We are committed to the independent agency system and proud of the company's heritage, which spans over 130 years. Donegal's strong financial foundation and successful operating strategies have earned the company a rating of 'A' (Excellent) by the A.M. Best Company, the nation's leading insurance rating organization.
Job Summary
We are seeking a Business Relationship Manager for Pennsylvania to increase quote activity, written premium and improve retention while maintaining a high level of customer satisfaction and profitability through the independent agency system. The preferred candidate will live in the Lancaster County area.
Responsibilities and Duties
- Responsible for prospecting and appointment of agents in order to build a strong distribution channel.
- Provide training to agencies on new programs and services in order to assist the agent in achieving their established goals and objectives with the company.
- Effectively communicate Donegal Companies’ corporate goals, products, rules, rates, and incentives to agents to achieve a profitable book of business and build a strong business relationship.
- Provide personalized attention on sales calls to ensure optimum position within the Agency.
- Effectively communicate with each agency on the types of personal and commercial lines business we are interested in quoting.
- Responsible for directing agents to utilize Donegal’s WritePro and WriteBiz systems, and generating personal lines quote activity.
- Will provide Commercial quotes to assist agents
- Work closely with individual agents in order to generate new commercial lines business opportunities.
- Develop individual Agency Plans, which include the financial objectives for the specific agent to include premium, loss ratio, new and renewal policy count goals. Discussions held frequently with Agents to review their progress versus plan toward their goals.
- Analyze agency profitability for each agent within their assigned territory. Develops and implements agency action plans to meet financial and strategic goals and any corrective actions as needed. May include training, re-underwriting, rehabilitation programs, mergers or agency termination. Works closely with underwriting to implement corrective actions with agents as needed.
- Facilitate at least two agency reviews each year with underwriting to review the agent’s performance as compared to the established goals and implements correctives measures as needed.
- Responsible for marketing company products and services. This includes a working knowledge of the interface capabilities of our company, monitoring of agency activity and arranging training of new products and services.
- Routinely visit agents in assigned territory and prospect for quality agency appointments.
Qualifications and Skills
- Bachelor degree or equivalent experience in marketing, business administration or related field
- 3 to 5 years of property and casualty insurance marketing experience
- Knowledge of the independent agency system, comfortable working with larger commercial agencies, and familiar with NC agents
- Strong commercial lines insurance experience and knowledge preferred
- Ability to work independently and highly motivated
- Continuing education and insurance designations highly preferred
Benefits
Donegal Insurance Group offers a comprehensive benefits package for all full-time, permanent positions. Learn more about our benefit offerings by visiting our Benefits page.
Additional Information
Donegal Insurance Group participates in E-Verify in the following states: Alabama, Arizona, Georgia, Louisiana, Mississippi, Nebraska, North Carolina, South Carolina, Tennessee, and Utah. If you reside in one of the listed states, please review the "Notice of E-Verify Participation" and the "Right to Work Poster" on the links below:
- Notice of E-Verify Participation Poster (English and Spanish)
- Right to Work Poster (English and Spanish)