Commercial Lines Service Center Account Manager

Company Overview

Donegal Insurance Group is an insurance holding company whose insurance subsidiaries offer personal and commercial property & casualty lines of insurance.

Headquartered in Lancaster County, Pennsylvania, along with four (4) regional offices located in: Athens, GA, Grand Rapids, MI, Albuquerque, NM, and Glen Allen, VA, our steady growth and successes have allowed us to establish a culture of which we're proud. Check out our Glassdoor profile where our rating speaks for itself.

At Donegal, our values are founded on supporting the independent agency system, providing best-in-class service, and building relationships customers can trust. By joining the Donegal family, you would be joining a team of dedicated, hard-working employees, all with a common goal of providing peace of mind to our policyholders and being there when it matters most.

Job Summary

The Commercial Lines Service Center Account Manager will be responsible for managing account(s) oversight directly with customers and agents along with New Business quoting, direct quoting, and Renewal Underwriting. Along with performing outbound calls and follow up work when needed, this position will handle inbound calls on select property/casualty insurance commercial lines products for multiple states and all methods of underwriting for commercial lines.

Responsibilities and Duties

• New Business responsibilities focused on new business applications, quotes, direct quotes, account cross sell, account rounding, account upsell and bookrolls
• Account Management inclusive of renewal underwriting, endorsement processing, certificates of insurance and account support as needed
• Serve as the primary contact and liaison with agents of the Service Center and managing the day-to-day servicing, renewals, and new business
• Manages account(s) oversight directly with customers and agents to include New Business quoting, direct quoting and Renewal Underwriting
• Respond to questions regarding product availability and discounts, billing and payment options, policy status, complaints and other customer/agent inquiries in a first time final manner. 
• Deliver strong customer service by responding within 24 hours to inquiries, concerns, emails, and faxes, and returning phone calls same day
• Efficiently handle incoming calls and/or e-mails from existing customers and agents. May handle outbound calls and follow up work as required to process requests
• Provide accurate policy information to policyholders and agents regarding commercial lines insurance products
• Develop and maintain relationships with agents, customers, other team members
• Maintain current understanding of service techniques, underwriting guidelines and product offerings
• Research underwriting information and request appropriate underwriting support documentation needed for each account

Qualifications and Skills

• Bachelor's Degree OR:
  • Associate’s Degree and two (2) or more years of experience in customer service, agency, and/or underwriting experience at a company or agency level
  • High School Diploma and four (4) years of experience in customer service, agency, and/or underwriting experience at a company or agency level
• Property and Casualty Agent’s License strongly preferred
• Minimum of two (2) to four (4) years of customer service, agency, and/or underwriting experience at a company or agency level. Experience in the commercial lines sector of insurance preferred.
• Basic knowledge of property/casualty insurance products, insurance processing systems/procedures, Best Practices, state regulations, and customer service practices
• Demonstration of self-development through attainment of professional insurance designations, CIC, CISR, CLCS, etc

Meet our Recruiters and Connect with Us

The Donegal Talent Acquisition team is made up of recruiting professionals who work to identify talented individuals. Connect with our team below:

• Aréanna Kroll
• Dylan Shultz
• Moire Gallagher

Don't see any opportunities that align with your interests? Stay connected with us by joining our Talent Network for future opportunities.

Benefits

Donegal Insurance Group offers a comprehensive benefits package for all full-time, permanent positions. Learn more about our benefit offerings by visiting our Benefits page.

Additional Information

Donegal Insurance Group participates in E-Verify in the following states: Alabama, Arizona, Georgia, Louisiana, Mississippi, Nebraska, North Carolina, South Carolina, Tennessee, and Utah. If you reside in one of the listed states, please review the "Notice of E-Verify Participation" and the "Right to Work Poster" on the links below:

• Notice of E-Verify Participation Poster (English and Spanish)
• Right to Work Poster (English and Spanish)