What are the responsibilities and job description for the Financial Counselor position at DotHouse Health?
Description
SUMMARY:
Under the general direction of the Financial Counselor Supervisor, this position is responsible for counseling patients regarding insurance benefits and recommend alternative sources of payments and financial assistance to uninsured/underinsured patients and families. Assist patients with applying for MassHealth and private insurance applications through the Health Connector, check MassHealth and private insurance throughout the online portals for eligibility, re-determination, and recent dis enrollment. Act as DHH lead in helping patients maintain insurance coverage to ensure reimbursement for services.
GENERAL DUTIES & RESPONSIBILITIES:
- Assist patients with the MassHealth and private insurance application process using mahealthconnector.org
- Review MassHealth documentation for updated messaging. Follow-up with patients as necessary.
- Interview insured and uninsured patients to determine eligibility for state programs and private products.
- Review and document financial collection eligibility
- Provide patients with Good Faith Estimates and Sliding Scale Invoices
- Assists in performing office support duties, which may include answering phone calls, retrieving messages from voice mail, financial counseling tasks, and providing office assistance as needed.
- Perform other related work as required.
Requirements
REQUIRED SKILLS & COMPETENCIES:
Education: High school diploma or equivalent. Obtain and maintain Certified Application Counselor (CAC) certification.
Experience:
- Previous experience in health facility, insurance coordination role or comparable experience in a health care or managed care organization desired
- Ideal candidate should possess strong organizational/interpersonal/communications/customer service skills.
- The ability to work independently and perform multiple activities efficiently in a timely and accurate manner
- Knowledge of HIPAA, Medicare/FQHC, Medicaid
Preferred:
- Associates degree a plus.
- Bilingual candidates strongly encouraged to apply.