Executive Housekeeper - DoubleTree by Hilton Battle Creek

Position Summary:

As an Executive Housekeeper, you will be responsible for overseeing and managing all aspects of the housekeeping, laundry, and public areas department within the hotel. This includes ensuring cleanliness, orderliness, and aesthetic appeal of all guest rooms, public areas, and back-of-house spaces. You will lead a team of housekeeping staff, set high standards for cleanliness, and collaborate with other departments to ensure a seamless guest experience according to 6PM Hospitality Partners, LLC and Hilton standards. 

Leadership & Management:

• Provide leadership to the housekeeping team, including training, coaching, and performance management.
• Development and maintain a positive working environment that encourages teamwork and excellence.
• Ensure the housekeeping shifts are always covered, including weekends, holidays, call-ins, vacations, etc. making it fair for all Team Members and ensuring all job duties are covered (ordering, etc.)
• Schedule staff as needed based on hotel occupancies, while staying within the company budget.  Monitor Team Member hours and ensure they are using company time wisely, and for company purposes only
• Address Team Member issues and concerns in a timely, efficient, and professional manner. 

• Audit and approve bi-weekly payroll. Enter rooms cleaned into payroll system and maintain payroll records for housekeeping staff

Quality Assurance:

• Establish and enforce high standards of cleanliness, hygiene, and overall appearance in all areas of the hotel.
• Conduct regular inspections of guest rooms and public spaces to ensure compliance with established standard.
• Address and resolve guest complaints or concerns related to housekeeping.
• Print off housekeeping task sheets for the day and assign to the housekeepers scheduled for the day, making note of any late checkouts
• Inspect all due out rooms to ensure the cleanliness exceeds 6PM Hospitality and Hilton standards
  • When a problem is found in a room, the housekeeper must be sent back to correct it immediately, with guidance if needed
  • Inspect for safety issues and report any maintenance issues to the maintenance department
  • Report any special room issues (i.e. damage, smoke, pets, etc.) to the Guest Service Supervisor or GM for charges to be applied
• Check ALL vacant and inspected rooms every day, looking for any issues that need to be addressed
• Enter all clean rooms into the computer system
• Hold Team Members accountable to the standards of employment and job performance set by the Core Values of 6PM Hospitality and Hilton
  • Discipline Team Members as needed, according to 6PM Hospitality’s policies
  • Ensure housekeepers complete one checkout room per 30 minutes and one stayover room per 15 minutes without sacrificing 6PM Hospitality standards.
• Develop and carry out Hilton’s deep clean program bi annually 

Inventory & Supplies:

• Monitor and manage inventory of cleaning supplies and linens.
• Coordinate with suppliers to ensure timely and cost-effective procurement of housekeeping supplies.
• Implement efficient usage of cleaning products to control costs.
• Accurately forecast occupancies and place orders accordingly (i.e. Guest Supply, Sysco, etc.) while staying within the company budget

Budget Management:

• Assist in the preparation of the housekeeping department budget.
• Monitor and control expenses to ensure budgetary compliance. 

Training & Development:

• Develop and implement training programs for housekeeping staff.
• Stay informed about industry best practices and incorporate them into the department's operations.
• Interview, hire, and train Assistant Executive Housekeeper and Housekeeping Team Members
• Evaluate performance of Team Members at 90 days and annually. 

Collaboration:

• Collaborate with other departments, such as front office and maintenance, to ensure seamless communication and coordination.
• Work closely with the maintenance team to address any repairs or maintenance issues in guest rooms and public areas.
• Communicate regularly with the front desk to ensure all early outs, late check outs, etc. are taken care of accordingly.

Safety & Compliance

• Ensure compliance with health and safety regulations in all housekeeping activities.
• Implement and enforce hotel policies and procedures related to housekeeping.
• Update Safety Data Sheets (SDS) as often as needed.

Other Functions:

• Report to work in uniform or professional attire presented professionally, neat, and clean
• Greet all guests in a friendly, positive manner.  Ask questions of guests and make personal connections to make them feel they are welcome and valued
• Ensure that all standards set by 6PM Hospitality and Hilton are being followed at all times
• Put away deliveries as soon as they arrive in order to ensure all storage rooms are fully stocked
• Resolve all issues arising with equipment by contacting suppliers and using troubleshooting techniques
• Maintain a positive attitude throughout the shift, and keep Team Member morale high
• Attend weekly Manager’s meetings
• Hold monthly department meetings
• Maintain lost and found inventory and communication log through ILeftMyStuff.com
• Follow all 6PM Hospitality Processes
• Exhibit regular and recurrent attendance records
• Other duties as requested by management 

Position Requirements:

• Minimum Knowledge:  Requires ability to interpret / extract information and / or perform arithmetic functions.  May require typing, basic computer knowledge, record keeping, or word processing.  Good communication skills
• Formal Education and Job-Related Experience:  This position requires a minimum formal education of a high school diploma and a minimum of 5 years job-related experience.
• License, Training, and/or Certification Required: CPR training 

Employee Benefits

• Paid time off for all full-time and part-time team members
• 8 hours of paid volunteer paid for all team members
• Holiday pay
• Travel discounts for employees, friends, & family
• Restaurant discounts
• Referral Program
• Health, vision, and dental insurance available for all full-time team members
• Employee recognition perks and benefits
• Advancement opportunities 
• Paid maternity/paternity leave or adoption leave for qualifying FMLA