Front Desk Supervisor GRAVE

DoubleTree Suites by Hilton Phoenix is currently looking for an experienced Front Desk Supervisor for the overnight shift who will bring full-service experience and knowledge to a beautiful top performing property. If you are driven, enthusiastic and ready to be a part of an awesome team and continue to do great things, then we are the hotel for you!

MUST BE AVAILABLE TO WORK OVERNIGHTS ON WEEKENDS AND HOLIDAYS.

JOB DUTIES:

The Front Desk Supervisor is responsible for creating a welcoming experience for all guests.

The ideal candidate will provide friendly and courteous service while performing all front desk related duties, including but not limited to:

• Assist Management in the day to day operations of the front desk while ensuring 100% guest satisfaction.

• Ensure Night Audit is processed efficiently and accurately.

• Warmly welcome and register guests.

• Assist with guest departures while providing prompt and courteous service.

• Resolve any guest issues.

• Assist with the supervision and training of the front office staff.

• Act as MOD and supervise overnight staff.

JOB REQUIREMENTS:

• High school graduate.
• Prior hotel front desk experience and night audit is required.
• Outstanding guest service skills; Strong hospitality skills.

Qualified candidates must meet company required criminal and credit background check.

DoubleTree Suites by Hilton Phoenix is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to Tracy Smith at HR@doubletreephoenix.com or call 602-683-9422 to let us know the nature of your request.

Experience

• 2 year(s): Customer Service
• 1 year(s): Hotel
• 2 year(s): Front Office/Guest Services

Education

• High School or better

Skills

• Conflict Resolution
• Customer Service
• Detail Oriented

Behaviors

• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Enthusiastic: Shows intense and eager enjoyment and interest
• Leader: Inspires teammates to follow them
• Innovative: Consistently introduces new ideas and demonstrates original thinking
• Team Player: Works well as a member of a group

Motivations

• Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Self-Starter: Inspired to perform without outside help

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)