Member Solutions Partner

Description

General Summary

The primary purpose of this position is responsible for the Member Solutions of delinquent/defaulted loan accounts. Telephone contact to members with delinquent loan accounts. Maintain accurate records and documentation of communications with members.

Essential Functions

· Deliver service, to both internal and external members, in alignment with the credit union’s Service Promises.

• We promise to make it easy to do business with us
• We promise to treat you with respect
• We promise to identify and take ownership of your needs 
• We promise to make a positive difference in your financial life

· We promise to thank you for being a member

· Meets all established service goals.

· Telephone communication and negotiation for the repayment of delinquent loan payments with members to the benefit of both the member and the credit union. 

· Mail follow up Member Solutions letters to members as needed.

· Document Member Solutions actions and activity on accounts.

· Comply with all federal and state laws and regulations, as well as, Credit Union policies and procedures.  

· Provide financial counseling when needed or requested by members.

· Review delinquent accounts for errors and accuracy.

· Calculate and correct payment errors on delinquent loans.

· Recommend and initiate vehicle repossession and home foreclosure.

· Recommend loans for charge-off. 

· Prepare and submit delinquent member loans for charge off approval 

· Process and credit loan payments received from member and Member Solutions agencies to delinquent accounts.

· Contact delinquent members to discuss their accounts.

· Process Member Solutions Department incoming and outgoing mail.

· Finalize the mailing of delinquent loan letter as assigned by collectors.

· Input updated member and loan data into core computer system as required.

· Conduct repossession proceedings. 

· Contact delinquent members to discuss their negative share/share draft account

· Process Member Solutions incoming and outgoing mail.

· Finalize the mailing of member delinquent loans

· Coordinate the assignment and sale of repossessed collateral with repossession companies and agents.

· Assist with various other duties assigned. 

Requirements

· Requires education up to the equivalent of a four-year high school education. 

· At least six months experience in a financial institution. At least 6 months of Member Solutions experience required. Knowledge of all applicable Member Solutions laws and regulations preferred. 

· Excellent phone skills and negotiating skills required. 

· Professional, well-developed interpersonal skills necessary for projecting a positive image as representative for the Credit Union.

· Requires judgment to solve day-to-day problems within established guidelines.

· Proficient in use of personal computer, calculator, and Microsoft Office Products.

· Intermediate mathematical skills required (concepts and calculations involving decimals, percentages, fractions, etc.)

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, use hands to finger, handle or feel, reach with hands and arms, and talk or hear. The employee is occasionally required to stand, walk, bend, kneel, and reach above or at shoulder level. The employee must occasionally lift/push/pull and/or carry up to 10 pounds.