Network Manager

Description

General Summary

The Network Manager is a critical leadership role within the Information Technology department, responsible for the overall planning, design, implementation, maintenance, and security of the credit union’s network infrastructure. This includes LAN/WAN, wireless networks, firewalls, intrusion detection/prevention systems, VPNs, Virtualization, BCP/DR and other network-related technologies. This role ensures the network's stability, security, and performance, supporting the organization’s mission-critical operations and regulatory compliance requirements. 

Essential Functions

• Oversee the design, implementation, and management of networking infrastructure and services, including LANs, WANs, network segments, and Internet systems.
• Ensure network performance by monitoring and analyzing network problems and outages, scheduling upgrades, and collaborating with network architects on network optimization.
• Develop and enforce network policies and procedures, ensuring network integrity, security, and compliance with industry standards.
• Manage a network team, providing guidance and leadership to achieve departmental goals.
• Coordinate with vendors, outsourcers, and contractors to secure network products and services.
• Develop and maintain disaster recovery plans for network systems, ensuring business continuity.
• Keep abreast of new technologies and trends in network solutions, proposing and implementing enhancements to improve service quality.
• Prepare and manage the budget for network hardware, software, and other resources.
• Conduct regular network audits to assess performance and compliance.
• Provide reports and updates to senior management on network status, upgrades, and developments.
• Set expectations and standards for the timely delivery of quality work products.
• Establish development standards for the team and generate reports on teams’ performance metrics and KPIs.
• Compliance with NCUA, FFIEC, NIST, CISA
• Enforce change management standards, reports, and tracking where relevant.
• Optimize processes to enhance team productivity and service quality.
• Collaborate with other departments to align IT support with organizational goals and needs.
• Plan and conduct quarterly performance appraisals of direct reports. 
• Ensure appropriate training initiatives for new and existing team members.

Requirements

Job Specifications

• Bachelor’s or master’s degree in computer science, Information Technology, or related field
• 5 years of experience in network administration or management.
• Certifications such as MCSE, CCNP, GCP/AWS/Azure, ISACA, CCA-N/V, NCA/NCP, MCI, VCP-NV or similar would be advantageous.
• Experience with cloud networking technologies.
• Knowledge of ITIL or other IT service management frameworks.
• Strong knowledge of networking technologies, including TCP/IP, VPN, VoIP, DNS, and SIP.
• Experience with network diagnostic, monitoring, and analysis tools.
• Solid understanding of network security protocols and implementations.
• Excellent leadership and team management skills.
• Strong problem-solving and communication abilities.
• Strong communication, leadership, and problem-solving skills
• Experience working on multiple projects and tasks concurrently
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Ability to motivate and direct staff members and subordinates

Physical Requirements 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, use hands to finger, handle or feel, reach with hands and arms, and talk or hear. The employee is occasionally required to stand, walk, bend, kneel, and reach above or at shoulder level. The employee must occasionally lift/push/pull and/or carry up to 50 pounds.