What are the responsibilities and job description for the Security Ambassador position at Downtown Grand Las Vegas?
This position is responsible for protecting the assets of Downtown Grand while interacting with guests and Team Members ensuring the utmost in guest service.
Responsibilties:
- Walking and observing the casino floor while interacting with the customers to ensure a superior customer experience
- Sign up guests for the loyalty program
- Maintain knowledge of current casino promotions in order to accurately provide information to customers
- Build and maintain relationships with customers utilizing friendly and polite demeanor
- Maintains familiarity with all areas of the property
- Maintains security to ensure the safety of the company and guests
- Protect the company and its assets from theft, vandalism, and illegal activities including the customers, business, and employees
Qualifications:
- Leadership skills, professionalism, and ability to remain calm during stressful situations.
- Must have effective communication skills. Superior guest service experience preferred.
- Must have proficiency in typing, computer skills.
- Must have effective communication skills.
- Must be able to obtain a Gaming Registration, Alcohol Awareness Card and CPR Certification