Associate, Global Client Services

Downtown Music is a modern global music company committed to building a more equitable music industry. As the preferred partner for some of the world’s most beloved songwriters, storied music catalogs, and emerging artists at the forefront of pop culture, we offer bespoke distribution, publishing administration, creative marketing and finance solutions to entrepreneurial creators and their partners. Downtown Music is owned and operated by Downtown Music Holdings.

Downtown Music Publishing is looking for a Global Client Services Associate to join the team and support our growing base of music publishing clients!

This hybrid position can based in our Los Angeles, or Nashville locations.

What you'll do:

• Serve as a first point of contact for specified client inquiries
• Act as an internal advocate for Downtown clients
• Interact across departments at Downtown Music Publishing
• Maintain department data resources such as Curve, Airtable, Google Drive and Salesforce
• Assist with onboarding and maintenance procedures for new and existing clients
• Handle client correspondence in a professional and timely manner
• Assist with select sync and derivative work clearances
• Provide base-level analysis of royalty inquiries and escalate when necessary
• Stay informed on industry happenings to better understand how changes can affect our business
  
  

You are / have:

• 2 years of professional experience in a client-facing role
• General knowledge or coursework in music business (publishing knowledge is a plus)
• Ability to prioritize tasks and work efficiently to meet deadlines
• Very strong written and interpersonal communication skills
• Attention to detail, self motivator with an inquisitive mindset
• Must possess strong problem-solving skills and the ability to make judgment calls
• General Microsoft Suite / Google Suite / computer proficiency
• Familiarity with computer programs (Salesforce, Airtable), including royalty systems such as Curve and Music Maestro
• Prior work experience in the music industry
  
  

Why you want to work here:

• Ample opportunities to work collaboratively across our various businesses
• The opportunity to work in a collaborative environment full of innovative, passionate, and happy people
• Collaborative, open, welcoming, and inclusive culture
• Rich benefit program, Life Insurance, 401k (with match)
• Paid Volunteer Hours
  
  

Downtown provides base salary ranges for all positions located in the United States at the time of posting. The hiring range for this position is $47,000 - $50,000 annually. As a candidate for this position, your salary and related elements of compensation will be contingent upon various factors including, but not limited to, work experience, geographic location and relevant skills. Downtown is committed to providing a comprehensive market-competitive total rewards program for its employees which includes medical, dental, and vision, life insurance, 401(k) match and generous paid time off. This range does not include any other variable compensation components.

Ensuring a diverse and inclusive workplace where we learn from each other is core to Downtown's values. We welcome and encourage all applicants of different backgrounds, experiences, abilities and perspectives to apply.