What are the responsibilities and job description for the Clinical Program Manager position at Downtown Women's Center?
Summary
DWC seeks a full time, licensed Clinical Program Manager (LCSW, LMFT, LPCC) to support the strategic planning and enhancement of DWC’s clinical and case management programs. The Clinical Program Manager will provide clinical oversight and supervision to a multi-disciplinary team of clinicians, case managers, Supervisors, part-time psychiatrist, part-time psychologist, and clinical interns to enhance case management and therapeutic services. This position will manage DWC’s Trauma Recovery Center, train and model crisis intervention skills, and provide clinical consultation and training to other DWC departments. An ideal candidate will lead, inspire, and motivate a team of professionals whose primary goal is to provide holistic, trauma-informed care to women in the Skid Row community. This position will create a strengths-based culture in treatment planning and service delivery. The Clinical Program Manager is a member of the Clinical Department and will report directly to the Clinical Director.
Essential Functions
1. Manage all aspects of DWC’s Trauma Recovery Center, ACCESS Center, and Problem-Solving contracts, to ensure that budget and grant requirements are met
2. Provide strengths-based support and clinical guidance to Day Center Case Management and Trauma Recovery Center staff
3. Develop, train, and coach a multi-disciplinary team that provides trauma-informed services to clients who have experienced homelessness, trauma, and mental health and substance abuse issues
4. Assist staff with crisis intervention and model de-escalation techniques, following internal crisis protocols, and fulfill mandated reporting requirements
5. Maintain clinical licensure with the Board of Behavioral Sciences in the state of California
6. Provide clinical supervision to unlicensed clinicians working towards licensure (individual and group supervision as assigned)
7. Provide weekly individual supervision to all direct reports
8. Ensure that staff receive comprehensive onboarding, training, and regular professional development
9. Develop and enhance the coordination of case management and mental health policies, procedures, and services to ensure that organizational goals are met
10. Develop and maintain relationships with Master’s level educational programs and oversee clinical internship program for MSW students
11. Facilitate quarterly internal audits and oversee ongoing quality assurance for assigned Clinical Programs, including case management and clinical charting
12. Attend funder meetings as scheduled
13. Ensure that community resources are accurate, updated and shared out to assigned Clinical Programs
14. Develop and maintain relationships with clients, staff, local service providers and funders, and participate in community meetings
15. Provide oversight of supportive services, including on-site services from community partners
16. Participate in and facilitate internal and external meetings and trainings, including bi-weekly Trauma Recovery Center program meetings
17. Serve as an ambassador of DWC and its mission and values by participating in community meetings/collaboratives/events.
18. Collect and report out on program data and progress as requested.
19. Provide regular, written reports to the Clinical Director and additional reports as assigned
20. Comply with local, state, and federal confidentiality laws and regulations
21. Additional duties as assigned to support the mission of the organization
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Competencies
1. Proficiency in Trauma-Informed Care
2. Program Management/Development
3. Relationship Management/Team-Building
4. Flexibility
5. Excellent Communication
6. Leadership
7. Collaboration
8. Organization/Time Management
Supervisory Responsibility
This position has supervisory responsibilities.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.
Position Type and Expected Hours of Work
This is a full-time exempt position. Days and hours of work are Monday- Friday 8:00 AM- 4:30 PM.
Travel
Regular travel throughout Los Angeles County is required in this position.
Remote
Option for hybrid work schedule, but with expectation to be able to work onsite full time as scheduled.
Required Education and Experience
- Master of Social Work or Marriage and Family Therapy and licensed with the Board of Behavioral Sciences in the state of California required
- 2 years post licensure experience and completion of 15-hour Clinical Supervision training required
- Supervisory experience required
- Program, contract and budget management required
- Experience working with homeless adults and knowledge of available community resources required.
Required Knowledge/Skills/Position Qualifications
- Crisis intervention/de-escalation experience, and familiarity and comfort working with issues related to homelessness, substance abuse, mental health diagnoses, and the impact of trauma required
- Familiarity with evidence-based practices (Trauma-Informed Care, Seeking Safety, CBT, DBT, Harm Reduction, Motivational Interviewing) required
- Knowledge of LAHSA grants, HMIS, and CES systems preferred
- Experience utilizing data collection tools to track program progress
- Excellent active listening and crisis intervention skills with ability to exercise and model good judgment
- Strong interpersonal, written, and oral communication skills; proven ability to communicate with diverse audiences
- Ability to manage multiple tasks and priorities, including proficiency in balancing direct service responsibilities with data management responsibilities
- Oral and written fluency in English required; Spanish a plus
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) required
- Current valid California state driver’s license, insurance, and vehicle with good driving record
- Must be a CA resident and live at least 80 miles from the office and must be available for in-person meetings at the DWC offices.
- Must provide documentation of a negative TB test result within the last twelve months, on first day of hire.
- You will be required to be up to date on your vaccinations against COVID-19 and provide documentation. If you are fully vaccinated and not yet eligible to receive a booster dose, then you must receive the booster dose within 30 days of becoming eligible and eligibility begins 5 months after receiving final primary dose. If you are fully vaccinated and have received a booster dose, you are considered up to date with your vaccinations. Unvaccinated individuals must receive their 1st dose before their first day of hire. Partially vaccinated (for 2-dose series) individuals must receive their 2nd dose within 30 days of being hired. The second dose of a two-dose vaccine series is due 4 weeks after the primary dose.
Additional Eligibility Qualifications
Background clearance required.
Pay Range
$82,000- $85,000/yearly
Work Authorization/Security Clearance
Being authorized to work in the U.S. is a precondition of employment. DWC does not sponsor employment visas, such as H-1B.
Downtown Women’s Center provides equal employment opportunities (EEO) to all employees and applicants and actively seeks candidates who reflect the rich diversity of the communities that we serve. We are committed to a work environment that embraces and promotes individuality and inclusion. We believe that diversity and inclusion of varied perspectives, backgrounds, and life experiences are essential to our organization’s effectiveness, and allow us to serve our clients in the respectful, responsive, and understanding way that they deserve. We define diversity in broad terms to include race, ethnicity, age, gender, religion, sexual orientation, gender identity and expression, mental or physical disability, marital status, pregnancy, military and veteran status, medical condition, geography, socio-economic status, and other unique attributes that make us who we are.
Downtown Women’s Center complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.