Housekeeping Supervisor

Description

· Take the initiative to greet guests in a friendly and warm manner.

·  Perform open and closing procedures for the housekeeping department.

· Understand the Art of Hosting program.

· Be familiar with BSA standards for yearly room inspection.

· Knowledgeable regarding cleaning matter program - steps of cleaning.

· Assign work to Room Attendants and train associates in housekeeping duties. May perform cleaning duties and receive the board to help on the busy shifts, or when short-staffed. Support room attendants by cleaning and stripping guest rooms as needed.

· Thoroughly inspects all rooms for cleanliness and maintenance issues to achieve a high level of cleanliness and guest satisfaction. Conduct BSA room inspections and address cleanliness problems with the housekeeping attendants.

· Work with and train room attendants to ensure daily tasks are completed timely and accurately. Control overtime, and make sure minutes per occupied room is meeting the budget.

· Inspect every room individually to ensure efficient cleanliness as per requirements.

· Ensure VIP and Elite member rooms are ready and inspected prior to check-in time and ensure proper amenities are delivered.

· Inspect housekeeping carts and closets to ensure that they are properly stocked.

· Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.

· Work with a house person to maintain the cleanliness of glass doors and windows throughout the assigned building, and hotel hallways, stairwells, and elevators (vacuum/carpet exaction).

· Records inspection results and changes the status of rooms that are ready after rooms have passed inspection.

· Communicate with the Front Office staff of any housekeeping delays or issues and make necessary changes to room status.

· Adjust the schedule for the next day when occupancy changes. 

· Use radio and earpieces to communicate within the housekeeping department and other departments.

· Provides support to Executive Housekeeper in the delivery of incentives and programs that promote positive associate relations.

· Provides support to Executive Housekeeper to ensure that guest satisfaction scores meet or exceed brand benchmarks.

· Ensures proper use of inventory and supplies. Help with quarterly linen inventories and monthly payroll tasks. 

· Place an order for room supplies in absence of the Housekeeping manager.

· Reports any missing, damaged or maintenance issues in rooms immediately.

· Resolves guest complaints in a professional and courteous manner.

· Communicates any guest issues and feedback to the management team to ensure appropriate actions are taken.

· Coordinates, prioritizes and assigns responsibilities to Housekeeping staff in the absence of the manager/supervisor.

· Complies with and ensures compliance with security procedures.

· Answer and resolve guests’ complaints regarding housekeeping service or equipment.

· Assists in training housekeeping staff as needed.

· Knows and follows all company, Environmental, Health, and Safety Management Programs.

· Train and coach associates that perform below the standards.

· Manage Life water inventory, and make sure it is properly recorded.

· Works extra shifts and hours as required.

· Ensure key control policies.

· Other duties as assigned.

Salary : $26,500 - $33,600