Client Care Coordinator

We are seeking an energetic and experienced administrative assistant/client care coordinator for a busy and fast-growing, multi-clinician, psychotherapy practice.

The ideal candidate will possess a minimum of 2 years of highly responsible administrative, medical billing and patient-care experience. Bachelor's degree preferred.

Responsibilities

• Checking eligibility and benefits verification for treatments and procedures.
• Reviewing patient bills for accuracy and completeness and obtaining any missing information.
• Preparing, reviewing, and transmitting claims using billing software, including electronic and paper claim processing.
• Maintain and facilitate patient scheduling.
• General office management tasks including routing of phone calls to clinicians, sorting mail, keeping up office supplies and equipment
• Other duties deemed necessary by the office manager.

Requirements

• Customer service skills for interacting with patients regarding medical claims and payments, including communicating with patients and family members of diverse ages and backgrounds.
• Must be available weeknights and Saturdays.
• A calm manner and patience working with either patients or insurers during this process.
• Knowledge of insurance guidelines including HMO/PPO and Medicare, and other payer requirements and systems.
• Effective communication abilities for phone contacts with insurance payers to resolve issues.
• Ability to work well in a team environment.
• Excellent attention to details, highly organized and independent
• Excellent communication skills and attention to confidential matters
• Flexible schedule and mentality
• Exceptional organizational skills and dedication to responsibilities
• Promote professional and pleasant environment
• Ability to prioritize and organize tasks and to maintain flexibility in response to constantly changing demandsProficiency in G-Suite, EHR, Microsoft Office Suite
• High School Diploma or GED (Bachelor's degree preferred)

Benefits

• Paid Time Off
• Paid Holidays
• Paid Vacation
• 401K Savings Plan
• Floating holidays
• Profit sharing plan

Job Type: Part-time

Pay: From $20.00 per hour

Expected hours: 16 – 25 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Profit sharing
• Vision insurance

Schedule:

Monday to Friday

Rotating weekends

Weekends as needed

Language:

Spanish (Required)

Work Location: In person