What are the responsibilities and job description for the Resident Ambassador position at Draper and Kramer?
Overview
Draper and Kramer is a family owned company with over 130 years of experience providing vertically integrated property and financial services throughout the United States. Specifically, our services include multi-family residential and commercial property management, acquisition, development, debt, and equity commercial financing services.
We offer opportunities for career advancement, a supportive work environment, and competitive benefits packages. We encourage you to learn more about joining the Draper and Kramer team!
Draper and Kramer is looking for a Resident Ambassador to be the first person residents and prospects meet, so they must be able to provide an exceptional level of service and a friendly environment. You will excel in this position if you enjoy interacting with people and have the natural ability to strike up a conversation. This position is located in the River North area in Chicago, IL.
Schedule
- Tuesday: 11:00 pm to 7:00 am
- Wednesday: 11:00 pm to 7:00 am
- Friday: 3:00 pm to 11:00 pm
- Saturday: 7:00 am to 3:00 pm
- Sunday: 7:00 am to 3:00 pm
Responsibilities
- Engage residents by planning and executing events and activities
- Coordinate property tours for the leasing team in order to achieve desired occupancy levels
- Consistently ensure a positive experience for all residents and prospects
- Oversee resident communication from management and maintenance; follow up on service issues or requests
- Coordinate property vendors and in-unit resident vendors
- Establish, cultivate, and maintain relationships with outside parties and businesses that will be able to provide benefits for residents
- Keep organized front desk logs and package room
Qualifications
- Minimum 2 years of experience in hospitality, retail, or hotel environment
- Exceptional communication, customer service, and people skills
- Outgoing and friendly personality with a customer-focused mentality
- Basic typing and computer skills including the ability to navigate computer programs
- High school diploma/GED equivalent; College degree preferred
It always has been and continues to be Draper and Kramer’s policy that employees should be able to enjoy a work environment free from all forms of unlawful employment discrimination. All decisions regarding recruiting, hiring, promotion, assignment, training, termination, and other terms and conditions of employment will be made without unlawful discrimination on the basis of race, color, national origin, sexual orientation, gender identity or expression, religion, age, pregnancy, disability, work-related injury, covered veteran status or any other factor that the law protects from employment discrimination.