Front Desk Agent

Position Description:

Position:                       Front Desk Agent  

Reports To:                   Front Desk Manager

Department:                Hotel Operations

Position Summary:

The Front Desk Agent assists with the day-to-day operational Front Desk activities including but not limited to check in and check out procedures.

Primary Duties and Responsibilities:

· Communicate effectively with guests, management, staff and co-workers.

- Provide guests with all pertinent information regarding resort policies.

- Must be detail oriented with the ability to multi-task.

- Contact guests prior to arrival to make sure all details of reservation are correct and special requests are noted.

- Handle all in room amenity requests and special requests from guests and management.

- Perform check-in and checkout procedures.  Complete check-ins and check-outs in a proactive manner.

- Oversee shift closures and verify that all the essential duties of a shift closure have been successfully completed.

- Work with service providers, such masseuse and shuttle transportation, to provide amenities for guests.

- Take golf and hotel reservations over the phone and/or in person as required.

- Provide friendly, positive, upbeat and hospitable service at all times.  Publicly support all resort policies while ensuring that all other front desk staff are doing so.

- Ability to reconcile shift banks/financial statements.

- Promote resort amenities (restaurant, bar, retail) to guests to maximize resort revenue.

- Displays courtesy and professionalism in all contacts and will manage difficult or sensitive situations effectively.

- Demonstrates a calm and professional manner under the pressure of shifting priorities.

- Assist guests and staff with disputed billing situations.

- Perform additional tasks as assigned by management.

Qualifications:

· High School Diploma required.

· Strong computer skills with Microsoft Word and Excel.

· Prefer a working knowledge of Visual One and Golf Pro.

· Demonstrated quality written, verbal, and interpersonal communication skills.

· Ability to analyze and solve problems; efficiently handle multiple duties under pressure with minimal supervision; work flexible hours as required including nights/weekends.

· Positive attitude, professional manner and appearance in all situations.

Sand Valley Perks

· Restaurant Discounts

· Retail Discounts

· Employee Meal Program

· Golf Privileges

· Uniform Allowance

· Employee Assistance Program - Canopy

Physical Requirements:

Must have the ability to:

· Read and write (English)

· Communicate verbally with staff members and/or customers

· Give and/or follow verbal and written instructions

· Perform mathematical calculations involving fractions, decimals, and percentages

· Retrieve, read and interpret information from technical sources

· Stand, sit, walk, push, pull, lift, grasp, bend and kneel for up to 5 hours at a time

· Lift up to 30 lbs occasionally, 20 lbs frequently, and 10 lbs constantly

Classification:

Part-Time or Full-Time Seasonal, Hourly, Non-Exempt

Sand Valley LLC is an Equal Opportunity Employer

Salary : $27,100 - $34,300