What are the responsibilities and job description for the VENUE OPERATIONS MANAGER position at Dream Nashville?
Summary
The Venue Manager partners with the Restaurant General Manager to provide exceptional service for the guests, and create a positive and fun environment for our associates. They provide engaging training for the associates, and help develop a team that is efficient and hospitable. They are a role-model for our associates with their Operations knowledge and performance, and enjoy making the F&B areas function smoothly and efficiently.
Duties & Functions
- Assisting the Restaurant General Manager in the development, implementation and maintenance of quality service standards
- Ensuring food and beverages are being served in a professional and timely manner
- Monitoring set up and maintenance of department to ensure all side work is complete
- Interacting with guests to ensure a positive guest experience; attending daily pre-meal meetings
- Conducting ongoing service training of department associates and assisting in the completion of daily shift
- All other tasks and duties as assigned
Qualifications
Qualifications & Standards
- Minimum of two years’ experience in customer service.
- Minimum of two years’ experience in Food and Beverage.
- Excellent telephone etiquette.
- Exceptional guest recovery skills.
- Enjoy interacting with people in a fast paced environment.
- Excellent organizational and time management skills.
- Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook.
- Must possess a positive attitude.
- Must be willing to participate in a learning environment.
- Must integrate company values throughout all interactions.
- Must be able to quickly adapt to effectively using new software products.
- Must be dependable and available to work weekends, nights and/or holidays based on business demands.
Venue Security Manager - Ascend Amphitheater
Live Nation Worldwide, Inc. -
Nashville, TN