What are the responsibilities and job description for the IT Support Specialist position at DRH HEALTH?
DRH Information Technology (IT) supports both clinical and financial systems and the technical architecture of DRH Health. The IT Support Specialist will provide in-house technical PC hardware and software support. This person works with a variety of equipment and systems, including desktops, laptops, network connectivity, and Windows software. In addition, this person implements special projects which require researching new technology and solving complex problems.
Requirements:
- Take individual responsibility for resolving issues reported from multiple sources including trouble tickets and phone calls.
- Support daily operation of a wide variety of systems, mobile devices, networking equipment and application support.
- Coordinate with other IT team members to support new system builds, software setup, hardware configuration.
- Package, test, deploy, update and troubleshoot software.
- Create and maintain desktop images.
- Perform routine PC installation, and troubleshoot, maintain and resolve any related problems.
- Analyze desktop hardware and software processes for efficiency and needs.
- Document processes and procedures.
- Record and maintain accurate records in PC inventory database.
- Plan, coordinate and order various hardware and software.
- Properly dispose of equipment while maintaining HIPAA regulations.
- Coordinate with vendors to provide support of hardware and software.
- Participates in the IT on call rotation, and is also willing to answer questions when not on call.
- Travel required to remote sites.
- Stays current with both technology and best practice as applicable, through educational opportunities.
- Regular attendance and punctuality for scheduled shifts.
- Must adhere to safety protocols at all times.
- Implement DRH Standards of Behavior and exhibit behaviors consistent with DRH core values.
- Performs other related duties as assigned by the department Director.
Shift: 1
Hours: 80 hrs pp
Type: Full Time
Category: Non Clinical