Customer Service Associate

Baron Education/DriveSafe Driving Schools operates the largest network of driver’s education schools in Colorado, serving thousands of students per year at our 12 DriveSafe locations. We offer a full range of driver’s education services authorized by the State of Colorado. Our focus is to empower independence and save lives by creating confident and safe drivers for life. Rooted in our core values of Safety, Expertise, Engagement, Caring and Motivating, and Professionalism, we distinguish ourselves through our commitment to quality, our stellar reputation, and our wealth of experience.

Job Purpose

The Customer Service Associate works with the Center Manager to handle student enrollments, sell new programs, enter and update information in our database, manage paperwork, work with instructors, and maintain the professionalism of the Center.

Responsibilities

• Service customer needs in a friendly and professional manner over the phone and in person.
• Confirm customer appointments over the phone.
• Update and maintain the database by entering in data from completed paperwork daily.
• Ensure accurate handling of State paperwork.
• Encourage a team environment by working closely with instructors.
• Prepare paperwork and schedules to support the coordination of our team and services.
• Administer written permit testing
• Promote the company to nearby schools as requested.
• Keep the center organized and neat.
• Other duties and responsibilities as needed.

Qualifications

• 21 years of age or older
• Colorado Driver's License
• Safe driving history - a Motor Vehicle Record check will be reviewed
• Applicants must pass a criminal background check
• Associate Degree or higher preferred
• Bilingual/Spanish speaking is preferred
• Strong, proven incoming sales abilities
• Strong organizational skills
• Ability to prioritize
• Strong computer skills
• Good communication skills
• Responsible, dependable, and detail oriented
• Self-disciplined and able to multi-task

Benefits

• Healthy Workplace Time: 1 hour of paid sick time for each 30 hours worked accrued each pay period up to 12 days per year.
• 401k Retirement Benefit: Employees age 21 and up who have completed 12 months of employment and 1000 hours worked may participate in the company’s 401k retirement benefit to which the company contributes a match of up to 4% of the employee’s wages.
• Employee discount program and employee referral program

Job Details

This is a part-time position for 24 hours per week scheduled from Saturday-Monday from 8:30am-5pm at our Highlands Ranch Center (537 W. Highlands Ranch Parkway #103 Highlands Ranch CO 80129). The starting pay is $20 per hour. This position has room for growth and advancement.

We will be taking applications until April 19th, 2024 and looking to fill the position by the beginning of May.

Why should you apply at DriveSafe?

• Help keep our communities safe!

• Trusted by over 100,000 students and parents
• Better Business Bureau A rating
• The only AAA-approved driving school in Colorado
• Check out this video to hear from our employees! https://www.youtube.com/watch?v=vu7nwq2ibmA

You can join our team helping teens and adults become safe drivers for life.

In the words of one of our Customer Service Associates:

"Drivesafe is a great place to work if you really want to help young drivers learn to drive and become safe drivers for a lifetime! The culture of the company is very supportive and every day has new challenges and expectations. There is a reason why this has been the Denver Post best places to work for the last 7 years in a row. Management is very engaged and I can actually say this is the first job where I love going to work each day."

What to expect in the hiring process

We acknowledge that applying for a new position can be a significant investment of time and energy. To respect your effort, we provide the following explanation of what to expect when applying:

• We accept initial applicants through quick-apply, requiring only basic contact information and a current resume. If you are selected to move forward based on these qualifications, you will be asked to meet with a member of our HR team via Microsoft Teams video call for an initial 30-minute interview.
• Candidates that are selected to move forward are asked to submit a full job application including authorization for background check.
• Second round interviews will then be conducted with applicants and a Hiring Manager and/or Senior Management at the DriveSafe location or virtually by request.
• As a pre-employment step, candidates are asked to provide a copy of their 7-Year Motor Vehicle Record to demonstrate safe driving history.

Diversity, Equity, and Inclusion Statement

At our driving school, we believe in promoting diversity, equity, and inclusion in all aspects of our operations. We are committed to creating a safe and welcoming environment for all students, regardless of their race, ethnicity, national origin, sex, sexual orientation, gender identity, age, or religion.

We recognize that everyone comes from different backgrounds and experiences, and we strive to reflect this diversity in our team, our teaching methods, and the resources we provide to our students. By fostering an inclusive culture, we believe we can provide a more enriching and educational experience for all. This is why we actively recruit and retain a diverse group of instructors and ensure that our curriculum and materials are inclusive and culturally responsive.