Customer Sales Guide

What’s Under the Hood DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms and on their path to ownership. You can find DriveTime’s tire tracks across the nation with dealerships where we embrace a transparent pricing approach, eliminating haggling and gimmicks and reconditioning centers where we breathe new life into pre-owned vehicles. Regardless of where you’re located, if you’ve got DRIVE and you’re looking to make an impact, we’d love for you to make a difference with us! That’s Nice, But What’s the Job? Responsibilities of the Job (Or Better Known as, Your Next Destination) Responsible for driving sales and customer satisfaction by engaging with customers in-store and virtually, guiding them through the entire buying process. Present vehicle features, lead test drives, and match customers with the right vehicle. Take an active role in closing deals by handling titles, loan documents, and down payments. This dynamic and fast-paced role combines sales, customer experience, and administrative tasks across all stages of the dealership process. Prospect daily for potential customers. Achieve sales targets while providing an iconic customer experience. The Customer Experience Guide will have the opportunity to earn a performance-based sales incentive in addition to their base pay. Actively manages sales and customer experience both virtually and in-store, from lead follow-up and paperwork to in-person support and purchase completion in line with quality standards. Collaborate with managers and other Customer Experience Guides to deliver exceptional customer experiences and meet sales goals in alignment with DT Way Standards. Executes administrative tasks including deal documentation, underwriting, cash handling, inventory management, and meeting company expectations. Understands and executes company directives, initiatives, and expectations. Make phone calls, schedule appointments, answer questions and educate potential customers about their options Opening/closing the dealership when needed Knowledge, Skills and Abilities (The Good Stuff) Professional and persuasive communication skills; must have the ability to close the sale and handle customer requests Understanding the characteristics, features, and capabilities of all vehicles, and providing customers with detailed information Must execute the highest attention to detail when assisting with the sale processes Must be able to retain training instruction, implement feedback received, and adapt to any and all changes in processes Must practice strict discretion when dealing with sensitive information and account information Must be comfortable operating and parking vehicles on and off the lot Must be able to work autonomously and take ownership on assigned tasks Must assure the highest level of customer experience and satisfaction Required at times to work a flexible schedule including early mornings, evenings and Saturdays. Requirements (a.k.a. What You Need to Get the Job Done) High School Diploma or GED required; Associates or bachelors preferred OR equivalent experience. 3 years of related work experience such as customer service, sales, or retail industry Valid driver’s license and acceptable driving record for the previous 3 years Must be at least 18 years of age Ability to pass a drug test and a background check Physical Demands: The physical demands for this job. The Physical demands described within are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job position is designated as a safety sensitive position. Must be able to remain in a stationary position at least 50% of the time. Frequently move about inside the office to access file cabinets, office machinery, etc. Requires visual acuity and manual dexterity to constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and printer. Requires visual acuity to operate motor vehicles. Frequently communicate with internal and external customers. Must be able to exchange accurate information in these situations. This position could require moving objects up to 20 pounds. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. So What About the Perks? Perks matter Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage. But Wait, There’s More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few. Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year. Tuition Reimbursement. We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is. Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities! Gratitude is Green. We offer competitive pay across the organization, because, well… money matters! Consistent Work Schedule. We are strong believers in work/life balance. We’re closed on Sundays to give our employees valued time with family and friends. Teamwork, Makes the Dream Work. Be part of a winning team and get winning results. Monthly bonus share, sales contests, and other perks to recognize a job well done. World Class Training and Development. Starting as a Customer Sales Guide, you can quickly certify on higher levels and prepare for the next role with our manager training programs. Paid Time Off. Not just lip service: we work hard, to play hard! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn! Anything Else? Absolutely. DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we’ll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don’t forget Phoenix Business Journal Healthiest Employers (okay, we’ll stop there)! Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer. And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment! DriveTime is not your typical auto retailer. We’re bringing a fresh and fun perspective to the pre-owned car buying experience, and we want you to come along for the ride. You can find us at the intersection of technology and innovation as we use our proprietary tools and over two decades of industry knowledge to redefine the process of purchasing, financing, and protecting your vehicle. As DriveTime, Bridgecrest, SilverRock and GoFi we create opportunities and improve the lives of our customers, our employees and our communities by carpooling to a shared destination. That means placing a focus on putting the right customer in the right vehicle so they can be on the path to ownership. We are headquartered in both Tempe, Arizona and Dallas, Texas, but you can find our tire tracks across the nation as we continue to expand our footprint in new territories. Regardless of where you’re located, if you’ve got DRIVE and you’re looking to make an impact, we’d love for you to make a difference with us! #LifeatDriveTime Buckle up and check out our career opportunities at jobs.drivetime.com.